Enterprise Customer Success Leader – Growth & Strategy

Momentm Technologies; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Momentm Technologies is seeking a Customer Success Manager to cultivate strategic partnerships with enterprise clients and drive adoption of Momentm solutions. The role focuses on proactive account management, quarterly business reviews, and cross-functional collaboration to expand revenue while ensuring customer satisfaction.

Willingness to travel up to 1 week per month is required. You will mentor teams, gather product feedback, and guide customers from onboarding through renewal while

Qualifications

• 5+ years successful Customer Success Management experience.
• Bachelor’s degree in Technology, Business, Computer Science or Engineering or applicable experience.
• Demonstrated proficiency with Microsoft Office Suite, including Visio.
• Willingness to travel on short notice and up to 1 week per month.
• A proven track record of building long-term customer relationships.
• Excellent oral and written communication skills.

Responsibilities

• Develops strategies to support adoption of new technologies.
• Oversees system upgrades and patch solutions; coordinating these efforts with all departments to guarantee successful implementation and minimal down time.
• Engage with clients by employing skills such as reflective listening, proactive investigation, and/or ticket escalation.
• Engages regularly with customers via quarterly operational reviews (QBR) and other regular meetings; leads regular status meetings with the customer to review open initiatives and address any challenges impeding successful use of Momentm solutions.
• Collaborates with the leadership team to develop and manage solution-oriented plans that grow customer revenue for Momentm while maintaining customer satisfaction ratings.
• Supports the Maintenance Renewal process by demonstrating value via account scorecards and client success stories.
• Manages client requests related to enhancements, training or other billable and non-billable requests.
• Prepares and delivers monthly status reports for named clients to include Escalations, Incidents, Enhancements.
• Drives customers to execute on their short-term and long-term plans.
• Holds customers and Momentm team members accountable to commitments.
• Asks critical questions to identify risks and find ways to expand the Momentm footprint.
• Analyzes customer progress and provides guidance on how to best achieve goals.
• Gathers customer product feedback and communicates with product management to shape the product development roadmap.
• Ensures smooth on-boarding of new clients into the Customer Care support program.
• Provides coaching, education, and best practices to help customers understand their organizational needs (process enhancements, or product additions); could provide bill-able consulting as requested.
• Promotes the use of Momentm Customer Care programs, such as Webinars, Meet-ups, and Certification.
• Promotes User Conference attendance
• Identifies opportunities for customers to present success stories and potential industry speaking events.

Skills

Customer success management

Communication skills

Leadership

Planning & organization

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office Suite

Visio

Incident reporting systems

Job description

Momentm Technologies is seeking a Customer Success Manager to cultivate strategic partnerships with enterprise clients and drive adoption of Momentm solutions. The role focuses on proactive account management, quarterly business reviews, and cross-functional collaboration to expand revenue while ensuring customer satisfaction.

Willingness to travel up to 1 week per month is required. You will mentor teams, gather product feedback, and guide customers from onboarding through renewal while