Enterprise Customer Success Leader — Growth & Strategy

Eulerity; New York (NY); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Unlimited PTO

Commuter benefits

401(k) with company match

Summer Fridays

Job summary

Eulerity is an AI-native marketing automation platform serving enterprise brands, including multi-location and franchise networks. We are hiring a senior Customer Success Manager to own the client relationships at the center of what we do, ensuring renewals turn into expansions through thoughtful questioning and deep product engagement.

In this role you will lead high-touch onboarding, build and lead campaign and business reviews with a clear point of view, develop cross‑channel plans, and

Qualifications

• 3+ years in account management, digital marketing, or client strategy.
• Proven track record of growing accounts and expansions.
• Hands-on familiarity with paid digital channels (Google Ads, Meta, YouTube).
• Experience working with multi-location or franchise brands is a strong plus.
• Strong storytelling with data and the ability to provide concrete recommendations.
• Excellent communication and training skills for diverse client levels.
• Highly organized with the ability to manage multiple priorities.

Responsibilities

• Own a portfolio of multi-location and franchise brands as their primary strategic partner.
• Run a high-touch onboarding process that sets the tone for a long-term partnership.
• Build and lead campaign and business reviews with data-driven narrative and next steps.
• Develop customized, cross-channel marketing plans aligned to client objectives.
• Partner with Technical Account Managers to monitor delivery and optimize campaigns.
• Find and close expansion opportunities within your book of business.
• Be the internal voice of your clients across Product, Engineering, and Customer Success.
• Help clients understand and use the full Eulerity platform.

Skills

Account management

Digital marketing

Client strategy

Paid digital channels

Franchise/multi-location experience

Communication

Organizational skills

Tools

Excel

PowerPoint

Word

Job description

Eulerity is an AI-native marketing automation platform serving enterprise brands, including multi-location and franchise networks. We are hiring a senior Customer Success Manager to own the client relationships at the center of what we do, ensuring renewals turn into expansions through thoughtful questioning and deep product engagement.

In this role you will lead high-touch onboarding, build and lead campaign and business reviews with a clear point of view, develop cross‑channel plans, and