Customer Success Manager - Performance Marketing, AI & Automation

Eulerity; New York (NY); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Unlimited PTO

Commuter benefits

401(k) with company match

Summer Fridays

Job summary

Eulerity is an AI-native marketing automation platform serving enterprise brands, including multi-location and franchise networks. We are hiring a senior Customer Success Manager to own the client relationships at the center of what we do, ensuring renewals turn into expansions through thoughtful questioning and deep product engagement.

In this role you will lead high-touch onboarding, build and lead campaign and business reviews with a clear point of view, develop cross‑channel plans, and

Qualifications

• 3+ years in account management, digital marketing, or client strategy.
• Proven track record of growing accounts and expansions.
• Hands-on familiarity with paid digital channels (Google Ads, Meta, YouTube).
• Experience working with multi-location or franchise brands is a strong plus.
• Strong storytelling with data and the ability to provide concrete recommendations.
• Excellent communication and training skills for diverse client levels.
• Highly organized with the ability to manage multiple priorities.

Responsibilities

• Own a portfolio of multi-location and franchise brands as their primary strategic partner.
• Run a high-touch onboarding process that sets the tone for a long-term partnership.
• Build and lead campaign and business reviews with data-driven narrative and next steps.
• Develop customized, cross-channel marketing plans aligned to client objectives.
• Partner with Technical Account Managers to monitor delivery and optimize campaigns.
• Find and close expansion opportunities within your book of business.
• Be the internal voice of your clients across Product, Engineering, and Customer Success.
• Help clients understand and use the full Eulerity platform.

Skills

Account management

Digital marketing

Client strategy

Paid digital channels

Franchise/multi-location experience

Communication

Organizational skills

Tools

Excel

PowerPoint

Word

Job description

Eulerity is an AI-native marketing automation platform — not a legacy tool with AI bolted on. We serve enterprise brands including Mastercard, UPS Store, Uber Eats, and European Wax Center, automating digital advertising across thousands of franchise and multi-location businesses.

We are hiring a customer facing, Customer Success Manager to own the client relationships that sit at the center of what we do. This is a senior role — we are looking for an experienced operator who has managed enough accounts to know the difference between a client who is satisfied and a client who is actually growing, and who cares about the difference.

Who we are looking for

You are as comfortable in a C-suite conversation as you are inside a campaign dashboard. You do not wait for clients to surface problems; you spot the pattern before it becomes one. And when you make a recommendation, you can show your work.

If you have ever turned a flat renewal into an expansion just by asking the right questions, you will fit in here.

What you will actually do

• Own a portfolio of multi-location and franchise brands as their primary strategic partner — the person they call when something matters.
• Run a high-touch onboarding process that sets the tone for a long-term partnership from day one.
• Build and lead campaign and business reviews that go beyond reporting — surface the real story in the data and come with a clear point of view on what to do next.
• Develop customized, cross-channel marketing plans across Google Search, Meta (Facebook / Instagram), YouTube, Display, and emerging channels — connected to each client's actual business objectives, not just their media budget.
• Partner closely with Technical Account Managers to monitor delivery, proactively analyze performance, and optimize campaigns.
• Find and close expansion opportunities within your book of business — thoughtful upsell, not checkbox upsell.
• Be the internal voice of your clients: work cross-functionally with Product, Engineering, and Customer Success to resolve issues and make sure what we promise gets delivered.
• Help clients understand and use the full depth of the Eulerity platform, staying ahead of industry shifts so they do not have to.

What we want from you

• 3+ years in account management, digital marketing, or client strategy - in advertising, tech, or media.
• A track record of growing accounts, not just keeping them. Retention is the floor; expansion is the expectation.
• Hands‑on familiarity with paid digital channels: Google Ads, Meta, Display, YouTube, or similar.
• Experience working with multi‑location or franchise brands is a strong plus. If you understand how those organizations actually make decisions, say so.
• Comfort turning performance data into a clear narrative and a concrete recommendation — not a summary, a point of view.
• Strong communication skills; able to educate and train clients at varying levels of digital sophistication, hold a room with senior stakeholders, and navigate a hard conversation without losing the relationship.
• Highly organized, with the ability to manage multiple priorities in a fast‑moving environment without things slipping.
• Proficiency with Excel, PowerPoint, and Word.
• Out‑of‑the‑box thinker with a problem‑solving, consultative approach.

Benefits

• Comprehensive benefits
  • Medical
  • Dental
  • Vision
• Unlimited PTO
• Commuter benefits
• 401(k) with company match
• Summer Fridays

Compensation

Our salary ranges are based on paying competitively for our company's size and industry, and are one part of the total compensation package that also includes benefits, perks, and other opportunities at Eulerity. The expected total compensation range for this role is $100,000 – $110,000, commensurate with experience.