Head of Enterprise CS — Americas

Harvey; San Francisco (CA); On-site; USD 276,000 - 325,000; Full time

Benefits offered by this job

Growth opportunities

Collaborative work environment

Impact on AI technology in legal industry

Job summary

Harvey is searching for a Head of Customer Success for the Americas to lead their enterprise customer success strategy. With an extensive career focus on legal technology and enterprise SaaS, you will engage with C-suite stakeholders to maximize ROI from Harvey's AI platform.

This role requires a builder's mindset for defining processes, developing your team, and achieving ambitious retention and expansion goals across the Americas.

Competitive compensation ranges from $276,000 to $325,000 depending on location.

Qualifications

• 10+ years of experience in customer success or strategic consulting.
• 5+ years managing and scaling CS teams in an enterprise SaaS environment.
• Proven track record of owning and exceeding net revenue retention targets.

Responsibilities

• Define and execute the enterprise CS strategy for the Americas.
• Recruit, coach, and develop a high-performing team of Enterprise CSMs.
• Own net revenue retention, adoption, and renewal targets for enterprise accounts.

Skills

Customer success management

Leadership

Analytics

AI/LLM knowledge

Job description

Harvey is searching for a Head of Customer Success for the Americas to lead their enterprise customer success strategy. With an extensive career focus on legal technology and enterprise SaaS, you will engage with C-suite stakeholders to maximize ROI from Harvey's AI platform.

This role requires a builder's mindset for defining processes, developing your team, and achieving ambitious retention and expansion goals across the Americas.

Competitive compensation ranges from $276,000 to $325,000 depending on location.