Enterprise Customer Success Leader

CBTS; United States; On-site; USD 55,000 - 86,000; Full time

Job summary

CBTS seeks a Customer Success Manager to own post-sale relationships with a portfolio of enterprise clients. You’ll drive adoption, align CBTS solutions with client goals, and lead executive reviews to ensure measurable business outcomes.

The role requires 8+ years of experience in customer-facing roles, strong relationship management, and collaboration across Sales, Support, and Solutions Engineering. Base compensation ranges from $55,000 to $86,000, depending on location and experience.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• 8+ years in Customer Success, Account Management, or similar roles.
• Experience managing enterprise or complex customer accounts.
• Ability to build trusted relationships with client stakeholders and serve as a strategic advisor.
• Experience developing account plans, customer success plans, or similar client strategies.
• Strong understanding of customer retention, renewals, adoption, and relationship management.

Responsibilities

• Manage a portfolio of enterprise accounts as the primary post-sale contact and trusted advisor.
• Develop and execute customer success plans aligned to client goals and measurable outcomes.
• Lead recurring customer meetings, executive business reviews (EBRs), and strategic account discussions.
• Monitor health, satisfaction, adoption, and engagement to identify risks early.
• Coordinate strategies to address concerns, service challenges, and retention risks.
• Act as voice of the customer, coordinating with Sales, Support, Solutions Engineering, Finance, and other teams.
• Identify opportunities for upsell and cross-sell with Account Executives to grow the account.

Skills

Enterprise accounts

Relationship management

Account planning

Salesforce

Executive communication

Cross-functional collaboration

Strategic advisory

Problem solving

Education

Bachelor's degree in Business/Communications/IT or related field

Tools

Salesforce

Microsoft 365

Job description

CBTS seeks a Customer Success Manager to own post-sale relationships with a portfolio of enterprise clients. You’ll drive adoption, align CBTS solutions with client goals, and lead executive reviews to ensure measurable business outcomes.

The role requires 8+ years of experience in customer-facing roles, strong relationship management, and collaboration across Sales, Support, and Solutions Engineering. Base compensation ranges from $55,000 to $86,000, depending on location and experience.