Enterprise CS Leader: AI Adoption & Growth

Asana, Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 238,000 - 280,000; Full time

Benefits offered by this job

Mental health, wellness & fitness

Career coaching & support

Inclusive family building benefits

Long-term savings or retirement plans

In-office culinary options

Job summary

Asana in San Francisco seeks a Manager, Customer Success (L7) to lead our Enterprise Accounts team and own health, growth, and strategic value for top customers. You will coach Enterprise CSMs and partner across Sales, Product, and Enablement to scale adoption and AI-driven outcomes.

This role requires 7+ years in Enterprise SaaS with leadership experience, executive presence, and a track record managing high-value accounts.

Qualifications

• 7+ years of experience in Customer Success or Account Management within Enterprise SaaS, with 2–3 years in people leadership.
• Experience managing complex, high-value enterprise accounts; AI/ML space preferred.
• Operationally minded leader who can build, execute, and iterate on programs, playbooks, and processes at scale.
• Commanding executive presence navigating C-suite relationships on behalf of the team.
• Strong analytical mindset with experience owning and reporting SaaS metrics (GRR, NRR, adoption KPIs).
• Exceptional cross-functional communicator across Sales, Product, Enablement teams.

Responsibilities

• Coach, mentor, and develop a high-performing team of Enterprise CSMs with regular 1:1s and career development planning.
• Manage executive-level relationships with enterprise customers as escalation point and strategic advisor.
• Design and launch scalable programs to improve health, adoption, AI consumption, and retention.
• Identify churn risk and surface expansion opportunities across the portfolio.
• Partner with Sales on account strategy and collaborate with Product to capture feedback and influence roadmaps.

Skills

People leadership

Enterprise SaaS experience

Executive relationship management

Program design & scaling

C-suite communication

SaaS metrics analysis

Cross-functional collaboration

AI/ML experience

Job description

Asana in San Francisco seeks a Manager, Customer Success (L7) to lead our Enterprise Accounts team and own health, growth, and strategic value for top customers. You will coach Enterprise CSMs and partner across Sales, Product, and Enablement to scale adoption and AI-driven outcomes.

This role requires 7+ years in Enterprise SaaS with leadership experience, executive presence, and a track record managing high-value accounts.