Enterprise Customer Success Lead — Crypto Compliance & ROI

Elliptic; New York (NY); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive salary and equity

25 days annual leave + holidays

Health insurance

Home-office budget

Learning budget

Spill mental health support

Job summary

Elliptic in New York is seeking a Senior Customer Success Manager, Enterprise, to own Elliptic’s most strategic enterprise customers across the Americas. This is an individual contributor role where influence comes from leading accounts, not titles, with complex workflows and multi-stakeholder teams.

You’ll develop account plans, manage renewal risk, run executive reviews with C‑suite audiences, and coordinate closely with Support, Solutions, Product and Engineering to deliver clear ROI.

Qualifications

• A track record in Customer Success, Account Management or Renewals in B2B SaaS, owning enterprise accounts with complex workflows, integrations and multiple stakeholders
• Proven retention and expansion results in large accounts, with renewal forecasts that leaders can rely on
• The presence to run executive business reviews and tell a clear value story to C-suite audiences
• The ability to get Support, Solutions, Product and Engineering behind one plan without formal authority
• Fluency with AI tools as part of your daily workflow, you use them to move faster and think better, and you know when not to trust them

Responsibilities

• Own health, retention and expansion across your AMER enterprise portfolio, with an account plan and stakeholder map for every key customer
• Lead renewal cycles end to end, from forecasting risk to negotiating terms
• Run executive business reviews that prove ROI and build senior-level trust in Elliptic
• Coordinate complex, multi-team use cases across Elliptic, keeping internal leaders informed early on risk and opportunity

Skills

Customer Success

Account Management

Renewals

Executive reviews

AI tools usage

Tools

AI tools

Job description

Elliptic in New York is seeking a Senior Customer Success Manager, Enterprise, to own Elliptic’s most strategic enterprise customers across the Americas. This is an individual contributor role where influence comes from leading accounts, not titles, with complex workflows and multi-stakeholder teams.

You’ll develop account plans, manage renewal risk, run executive reviews with C‑suite audiences, and coordinate closely with Support, Solutions, Product and Engineering to deliver clear ROI.