Senior Customer Success Manager, Enterprise

Elliptic; New York (NY); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive salary and equity

25 days annual leave + holidays

Health insurance

Home-office budget

Learning budget

Spill mental health support

Job summary

Elliptic in New York is seeking a Senior Customer Success Manager, Enterprise, to own Elliptic’s most strategic enterprise customers across the Americas. This is an individual contributor role where influence comes from leading accounts, not titles, with complex workflows and multi-stakeholder teams.

You’ll develop account plans, manage renewal risk, run executive reviews with C‑suite audiences, and coordinate closely with Support, Solutions, Product and Engineering to deliver clear ROI.

Qualifications

• A track record in Customer Success, Account Management or Renewals in B2B SaaS, owning enterprise accounts with complex workflows, integrations and multiple stakeholders
• Proven retention and expansion results in large accounts, with renewal forecasts that leaders can rely on
• The presence to run executive business reviews and tell a clear value story to C-suite audiences
• The ability to get Support, Solutions, Product and Engineering behind one plan without formal authority
• Fluency with AI tools as part of your daily workflow, you use them to move faster and think better, and you know when not to trust them

Responsibilities

• Own health, retention and expansion across your AMER enterprise portfolio, with an account plan and stakeholder map for every key customer
• Lead renewal cycles end to end, from forecasting risk to negotiating terms
• Run executive business reviews that prove ROI and build senior-level trust in Elliptic
• Coordinate complex, multi-team use cases across Elliptic, keeping internal leaders informed early on risk and opportunity

Skills

Customer Success

Account Management

Renewals

Executive reviews

AI tools usage

Tools

AI tools

Job description

Senior Customer Success Manager, Enterprise
Customer Success · New York · Full-time, Hybrid

Elliptic has been tracking down crypto crime since 2013, trusted by banks, businesses, and governments worldwide to keep the financial system safe. Today, our compliance tools cover the large majority of global crypto exchange volume, and a $120m Series D is fueling the next stage of that work.

You’ll own Elliptic’s most strategic enterprise customers across the Americas. Their compliance, risk and intelligence programs involve several teams and executives on each side. This is an individual contributor role, so your influence comes from how well you lead accounts, not from a title.

Within six months you’ll have an account plan and a clear view of renewal risk for every key customer. You’ll also have built trusted relationships with their executives and seen at least one complex, multi-team use case through to a successful outcome.

What you’ll bring

• A track record in Customer Success, Account Management or Renewals in B2B SaaS, owning enterprise accounts with complex workflows, integrations and multiple stakeholders




• Proven retention and expansion results in large accounts, with renewal forecasts that leaders can rely on




• The presence to run executive business reviews and tell a clear value story to C-suite audiences




• The ability to get Support, Solutions, Product and Engineering behind one plan without formal authority




• Fluency with AI tools as part of your daily workflow, you use them to move faster and think better, and you know when not to trust them

Bonus points for AML experience in crypto or financial services, familiarity with blockchain and digital assets, or work with US banks or exchanges on compliance or financial crime programs.

What you’ll do

• Own health, retention and expansion across your AMER enterprise portfolio, with an account plan and stakeholder map for every key customer




• Lead renewal cycles end to end, from forecasting risk to negotiating terms




• Run executive business reviews that prove ROI and build senior-level trust in Elliptic




• Coordinate complex, multi-team use cases across Elliptic, keeping internal leaders informed early on risk and opportunity

What we offer you

• Competitive salary, plus share options




• 25 days of annual leave, plus US national holidays




• Health insurance




• A personal training budget




• The laptop and equipment you need, plus a home office allowance




• Full access to Spill mental health support

We hire for trajectory as much as track record. If this sounds like you, apply even if you don’t tick every box, we’d genuinely rather meet you than miss you.