Enterprise Customer Success Leader - Adoption & Growth

Gumloop Inc.; San Francisco (CA); On-site; USD 120,000 - 210,000; Full time

Benefits offered by this job

Equity

Paid time off

Wellness stipend

Remote work flexibility

401k match

Competitive salary

Job summary

Gumloop Inc. in San Francisco seeks a founding Customer Success Manager to own our largest enterprise relationships and drive adoption across the customer book.

You’ll lead onboarding, expansion, and renewals, while shaping our early Success motion and playing a pivotal role in an AI automation startup. You’ll work directly with C-level executives, design scalable success plans, and partner with Solutions Engineers to deliver complex solutions.

Qualifications

• 6+ years of experience in Customer Success, Account Management, or Solutions Engineering.
• Experience working directly with C-level executives and navigating large, complex enterprise organizations.
• You've taken accounts from day one onboarding all the way through renewal, and you know what each phase needs to go well.
• Strong technical curiosity. You don't need to write code, but you can learn the platform inside and out, build agents and workflows yourself, and guide customers through their own technical implementations.
• Comfort operating in a fast-moving, early-stage environment with limited process

Responsibilities

• Own a portfolio of enterprise accounts end-to-end (onboarding, adoption, renewal, expansion) and be the person your customers call when they need to figure out how to make Gumloop work for their business
• Develop and execute comprehensive Success plans that expand adoption and grow consumption across the book, including change management strategies that get buy-in across customer orgs
• Lead customer engagements including QBRs and executive briefings that connect the dots between Gumloop usage and real business outcomes
• Partner with Solutions Engineers to scope, design, and deliver complex customer solutions
• Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization to drive full value from contracted commitments
• Build the Success motion from scratch: playbooks, health scoring, onboarding templates, engagement models

Skills

Customer Success

Account Management

Solutions Engineering

Job description

Gumloop Inc. in San Francisco seeks a founding Customer Success Manager to own our largest enterprise relationships and drive adoption across the customer book.

You’ll lead onboarding, expansion, and renewals, while shaping our early Success motion and playing a pivotal role in an AI automation startup. You’ll work directly with C-level executives, design scalable success plans, and partner with Solutions Engineers to deliver complex solutions.