Client Enablement & Support Partner

OpenKrill; United States; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Stock options

Healthcare

Laptop provided

Onboarding technology stipend

401(k) match

Flexible time-off

Catered lunch

Job summary

Knit is seeking a Customer Support & Enablement Partner to drive client value, onboarding, and continued success on our AI-native consumer research platform. You will own enablement, deliver product support with fast SLAs, and help operationalize releases for clients in a hybrid New York–based setup.

You will leverage your market research background to guide onboarding, craft customer-ready deliverables, and create scalable training assets like Loom videos.

Qualifications

• 2–3 years of experience in market research.
• 2 years experience in a customer facing role, research operations, or client support within SaaS, research tech, or agency environments.
• Strong understanding of market research workflows and terminology.
• Exceptional written communication skills with the ability to explain technical concepts clearly and concisely.

Responsibilities

• Lead client enablement and onboarding efforts for targeted client segments.
• Provide product support with AI-driven workflows and SLAs.
• Draft release communications and update Help Center articles.
• Drive CS efficiency through scalable processes and cross-functional partnerships.

Skills

Market research

Client facing

Written communication

Loom video creation

Cross-functional collaboration

Fast-paced environment

SaaS/research tech

Tools

Loom

Help Center

Job description

Knit is seeking a Customer Support & Enablement Partner to drive client value, onboarding, and continued success on our AI-native consumer research platform. You will own enablement, deliver product support with fast SLAs, and help operationalize releases for clients in a hybrid New York–based setup.

You will leverage your market research background to guide onboarding, craft customer-ready deliverables, and create scalable training assets like Loom videos.