Enterprise Customer Stories Architect

Bazeta; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Siemens Digital Industries Software is seeking a Customer Stories Lead to execute a customer storytelling and advocacy strategy developed with the Head of Customer Marketing. This role owns the day-to-day operation and activation of a high-impact program, transforming customer successes into narratives that strengthen the Siemens brand and accelerate sales.

The ideal candidate is an exceptional storyteller with strong customer empathy, commercial acumen, and the ability to translate complex

Qualifications

• 7+ years of experience in Customer Marketing, Customer Advocacy, Content Strategy, Product Marketing, or a related field.
• Experience developing customer stories for B2B SaaS, enterprise software, AI, automation, cloud, workflow, data, or technical platform solutions.
• Proven ability to create compelling customer-facing content that drives engagement and business impact.

Responsibilities

• Execute the Customer Storytelling Strategy in partnership with the Head of Customer Marketing.
• Own the end-to-end customer story pipeline from identification to publication and activation.
• Develop customer-friendly processes for participation, permissions, approvals, and advocacy tracking.
• Identify gaps across industries, personas, use cases, products, geographies, and sales segments.
• Create and oversee assets including case studies, videos, executive interviews, and sales materials.
• Collaborate with Brand, Product Marketing, Communications, and Field teams to activate stories across campaigns and events.
• Build and maintain a portfolio of referenceable customers with Sales and Revenue Operations.

Skills

Customer Marketing

Customer Advocacy

Content Strategy

Product Marketing

B2B SaaS

Job description

Siemens Digital Industries Software is seeking a Customer Stories Lead to execute a customer storytelling and advocacy strategy developed with the Head of Customer Marketing. This role owns the day-to-day operation and activation of a high-impact program, transforming customer successes into narratives that strengthen the Siemens brand and accelerate sales.

The ideal candidate is an exceptional storyteller with strong customer empathy, commercial acumen, and the ability to translate complex