Enterprise Customer Relations Specialist (After-Hours)

BBI Logistics, LLC; Columbus (OH); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Parking provided

Health benefits

EAP program

401K match

Paid training

Quarterly team outings

Job summary

BBI Logistics, LLC is seeking a Customer Relations Coordinator to support the Enterprise Accounts team with enterprise communication. You will be the primary point of contact for customers and drivers, ensuring clear and timely updates and resolving issues in real time.

You will work on-site in downtown Columbus, OH during a Fri-Sat-Sun 6p-6a weekend schedule, providing 24/7/365 coverage and proactive updates while logging all activity in the TMS and coordinating with internal teams.

Qualifications

• Bachelor’s degree or relevant experience preferred.
• Experience in enterprise accounts in the logistics industry is a plus.
• Must have strong communication, problem-solving, relationship management and real-time coordination.
• Must be able to work on-site in downtown Columbus, OH during the weekend schedule.

Responsibilities

• Act as the primary point of contact for enterprise customers and carriers, providing updates and maintaining a high level of service.
• Proactively communicate directly with drivers and carriers to relay expectations, updates, and key information.
• Address and help resolve shipment issues in real time (delays, missed updates, miscommunication).
• Serve as the communication bridge between customers, carriers, and internal teams.
• Ensure customers are informed of changes, delays, or disruptions before escalation.
• Build trust through consistent, professional, and solution-oriented communication.
• Accurately log communication, notes, and updates within our system (TMS).
• Provide real-time pricing for customer requests and coordinate response with internal teams.

Skills

Communication

Problem-Solving

Customer focus

Calm under pressure

Attention to detail

Multitasking

Education

Bachelor’s degree or relevant experience preferred

Tools

TMS

Job description

BBI Logistics, LLC is seeking a Customer Relations Coordinator to support the Enterprise Accounts team with enterprise communication. You will be the primary point of contact for customers and drivers, ensuring clear and timely updates and resolving issues in real time.

You will work on-site in downtown Columbus, OH during a Fri-Sat-Sun 6p-6a weekend schedule, providing 24/7/365 coverage and proactive updates while logging all activity in the TMS and coordinating with internal teams.