Enterprise CSM - Remote, Outcomes-Driven

Nametag Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

You’ll collaborate with Solutions Engineering, Support, Product, and Sales to align executive stakeholders and manage renewal motions. This is remote-first and highly client-facing.

Qualifications

• 3–7 years experience in Customer Success, Account Management, or Post-Sales roles in B2B SaaS.
• Direct ownership of renewals and retention in enterprise or security-adjacent products.
• Proven experience running structured onboarding and long-term customer success motions.
• Strong executive communication with CISOs, IT leaders, and senior operators.

Responsibilities

• Own the overall customer relationship for a defined pod of enterprise accounts from onboarding through renewal.
• Lead structured onboarding journeys in partnership with Solutions Engineering and Support, ensuring customers reach first value quickly and correctly.
• Develop and maintain success plans aligned to customer goals, use cases, and risk profiles.
• Drive ongoing adoption through regular check-ins, Strategic Business Reviews, and proactive recommendations tied to customer security and identity outcomes.
• Act as the primary point of coordination across Support, Engineering, and Product for customer-impacting issues.
• Identify risk early (usage gaps, stakeholder churn, stalled initiatives) and run clear mitigation plans.
• Own renewal motions end-to-end, including forecasting, stakeholder alignment, and commercial conversations. Proactively identify expansion opportunities and ensure the right sales partners are engaged at the right time.
• Capture customer feedback and usage patterns, and translate them into actionable insights for Product and Leadership.
• Advocate for best practices in identity, authentication, and account protection—helping customers mature over time.

Skills

Executive communication

Customer outcomes

Problem solving

Tools

Pylon

HubSpot

Job description

You’ll collaborate with Solutions Engineering, Support, Product, and Sales to align executive stakeholders and manage renewal motions. This is remote-first and highly client-facing.