Enterprise CSM | Growth, Onboarding & Renewals

Nooks; Indiana (PA); Hybrid; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Nooks is seeking a Customer Success Manager to shepherd mid‑market and enterprise customers, maximizing value from our Agent Workspace. You’ll onboard new clients, address adoption challenges, and guide renewals and expansions with data-driven insight.

You’ll build multi‑threaded relationships across stakeholder groups, monitor health metrics, and push for tailored Nooks deployments that meet business goals. This role suits a proactive, cross‑functional collaborator in a fast‑paced startup.

Qualifikationen

• 5+ years of B2B SaaS customer success management with a renewals track record.
• 2+ years of onboarding and support experience across a customer journey.
• 2+ years of SDR or SDR management experience.
• Familiar with Sales tech stack and tools listed above.
• Comfortable using data analytics to address customer challenges.
• Excellent written and verbal communication; adaptable in a fast-paced startup.

Aufgaben

• Manage a portfolio of ~40 mid-market and enterprise accounts to maximize value.
• Onboard new customers and ensure seamless integration into sales processes.
• Develop multi-threaded relationships to understand business goals and deployment results.
• Conduct regular check-ins, share outcomes, and identify optimization opportunities.
• Analyze usage metrics to identify features that drive value and upsell opportunities.
• Monitor health metrics and develop proactive plans for areas of concern.
• Assist with Technical Support as needed and advocate for customer needs.
• Voice of the customer, providing product feedback to align with requirements.

Kenntnisse

B2B SaaS experience

Customer onboarding

Relationship management

Data analysis

Communication skills

Cross-functional collaboration

Ownership mindset

Tools

Outreach

Salesloft

Salesforce

HubSpot

Apollo

Jobbeschreibung

Nooks is seeking a Customer Success Manager to shepherd mid‑market and enterprise customers, maximizing value from our Agent Workspace. You’ll onboard new clients, address adoption challenges, and guide renewals and expansions with data-driven insight.

You’ll build multi‑threaded relationships across stakeholder groups, monitor health metrics, and push for tailored Nooks deployments that meet business goals. This role suits a proactive, cross‑functional collaborator in a fast‑paced startup.