Enterprise CSM: Growth & Onboarding Leader

Pantera Capital; San Francisco (CA); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Comprehensive health, dental, and vision insurance

401(k) plan

Equity compensation

Job summary

Pantera Capital is seeking an experienced Enterprise Customer Success Manager in San Francisco to drive onboarding and adoption across enterprise clients. You will support and expand client relationships while collaborating with internal teams. Ideal candidates have over 5 years in Customer Success roles at tech firms, with strong communication skills. The role offers a hybrid work model and a salary range of $150,000 - $190,000, including comprehensive benefits and potential equity.

Qualifications

• 5+ years experience in Customer Success or Account Management roles at scaling tech companies.
• Proven track record of driving enterprise-level satisfaction, growth, and retention.
• Excellent communication and presentation skills to engage C-level executives.

Responsibilities

• Execute the Enterprise customer success strategy developed by leadership.
• Serve as a primary point of contact for key enterprise clients.
• Drive initial enablement through high quality onboarding and training.
• Identify and support opportunities for growth and client expansion.

Skills

Customer Success

Account Management

Communication

Presentation Skills

CRM Systems

Tools

CRM systems

Customer success tools

Job description

Pantera Capital is seeking an experienced Enterprise Customer Success Manager in San Francisco to drive onboarding and adoption across enterprise clients. You will support and expand client relationships while collaborating with internal teams. Ideal candidates have over 5 years in Customer Success roles at tech firms, with strong communication skills. The role offers a hybrid work model and a salary range of $150,000 - $190,000, including comprehensive benefits and potential equity.