Enterprise CSM — AI ROI for Multi-Location Brands

Flossy; United States; A distancia; USD 110.000 - 170.000; Jornada completa

Descripción de la vacante

Flossy is seeking an Enterprise Customer Success Manager to own a portfolio of our largest clients, guiding them from contract signing through implementation, renewal and expansion, acting as the general manager for each client’s business.

You will deploy Flossy AI agents, drive KPI results, and partner with product and engineering to tailor solutions, measure ROI, and lead weekly business reviews that deliver tangible value across multi-location brands.

Formación

• 4–8 years’ experience in enterprise customer success, implementation, management consulting, or operations at a multi-location business.
• Strong analytical skills and data fluency; proficient with spreadsheets and SQL-like analysis.
• Proven project management capability; able to manage multiple complex rollouts without losing detail.
• Commercial acumen; you think in terms of ROI, payback, and growth, and are confident presenting business cases to executives.
• Technical skills to configure software, understand system integrations (i.e., practice-management, CRMs, phone systems), and partner effectively with engineers.
• Hands-on approach—eager to drive real change, not just make recommendations.
• Experience in dental, medspa, veterinary, wellness, or other appointment-based industries is a strong advantage.

Responsabilidades

• Lead the customer journey—from contract signature through implementation, KPI validation, go-live, and ongoing expansion.
• Gain deep business insights by analyzing client data such as call volume, booking rates, scheduling, cancellations, revenue per location, marketing spend, and staffing.
• Deliver measurable ROI by deploying our AI agents against core business drivers and building ROI cases that secure broader adoption.
• Drive account growth by uncovering new needs and opportunities, aligning them with additional Flossy solutions and identifying upsells ahead of the sales team.
• Collaborate cross-functionally with product and engineering to tailor agent solutions—configuring call scoring, scheduling logic, scripts, integrations, and reporting.
• Act as a trusted advisor by building relationships across client levels and leading engaging weekly sessions and business reviews.

Descripción del empleo

Flossy is seeking an Enterprise Customer Success Manager to own a portfolio of our largest clients, guiding them from contract signing through implementation, renewal and expansion, acting as the general manager for each client’s business.

You will deploy Flossy AI agents, drive KPI results, and partner with product and engineering to tailor solutions, measure ROI, and lead weekly business reviews that deliver tangible value across multi-location brands.