Enterprise Customer Success Manager

Bynder; San Carlos (CA); Hybrid; USD 120,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

401(k) match up to 6%

Company-paid medical, dental, vision,

Unlimited vacation

Career growth opportunities

Referral bonus programs

Collaborative culture

Job summary

Bynder is seeking an experienced Enterprise Customer Success Manager to oversee high-value SaaS accounts and drive retention, expansion, and value realization for leading brands. You will align strategic objectives with Bynder’s AI-enabled DAM platform, coordinating with cross-functional teams and partners.

Ideal candidates have 7+ years in customer success with enterprise SaaS, strong storytelling, and a proven renewal/expansion track record.

Qualifications

• 7+ years of experience in customer success, account management, or a sales-related field.
• 5+ years in enterprise SaaS within the DAM or MarTech industry.
• Strong business acumen and commercial skills for value realization.
• Proven experience managing high-value deployments and executive relationships.
• Strong customer storytelling to demonstrate value at executive level.
• Experience managing end-to-end renewal cycles.
• Ability to communicate value across organizational levels.
• Proven ability to build expansion pipelines and collaborate with partners.
• Excellent communication, collaboration, and critical thinking.
• Data-driven with familiarity of AI tools and tech integrations.
• Time management and ability to juggle multiple projects.
• CRM experience (Salesforce) and catalysts as a plus.

Responsibilities

• Serve as trusted advisor to Bynder customers, aligning business objectives with DAM deployment.
• Drive measurable ROI and value realization for enterprise clients.
• Increase adoption and integration of Bynder solutions with client systems.
• Own strategic success plans and renewal cycle end-to-end.
• Collaborate on account strategy with Strategic Account Managers and partners.
• Conduct account profiling, discovery, and business reviews to identify needs.
• Map and engage stakeholders across the organization to accelerate adoption.
• Keep clients informed about Bynder innovations and platform value.
• Represent customer feedback to inform product roadmap.

Tools

Salesforce

Catalyst

Job description

At Bynder, we don't just store creative assets; we enable brands to deliver exceptional content experiences that drive business impact.

In an era of exploding content volume and complexity, the world’s most iconic brands, including Spotify, Campari, and Lacoste, trust Bynder as their single source of truth for creative content. Our industry-leading DAM platform serves as the strategic engine for brand governance and control.

We are leading the shift from management to AI-powered content orchestration. By integrating human-led, customizable AI Agents directly into our enterprise-grade infrastructure, we enable brands to augment their workforce and intelligently automate high-effort workflows without sacrificing brand integrity. We turn creative content into intelligent assets that accelerate personalization and drive measurable business outcomes.

Bynder is seeking an experienced and highly motivated Enterprise Customer Success Manager with a strong background managing and growing relationships with strategic and high-profile customers using cloud-based marketing technology platforms. As an Enterprise Customer Success Manager, you will work closely with customers to ensure they are getting value and driving business outcomes by leveraging Bynder's solutions. This role requires a proactive, strategic approach to customer management, business acumen, technical aptitude, commercial skills, a deep understanding of the enterprise customer’s needs and challenges and a "deliver plus one" mindset to managing customers.

What you will do:

• Serve as the trusted advisor to Bynder customers, providing strategic direction, thought leadership, and best-practice guidance to align their business objectives with an evolving DAM deployment.

• Drive value and measurable business outcomes aligned to corporate strategic objectives, by ensuring customers realize value, achieve ROI, and deliver exceptional content experiences to user communities and the omnichannel.

• Increase adoption and consumption of Bynder's Solutions and integrations with upstream creative and downstream delivery systems.

• Own the strategic success plan: Set goals for value realization and develop and execute account/success plans to support those goals.

• Manage and own the renewal cycle end-to-end, including strategy, proposal creation, negotiation, and engagement with procurement, in collaboration with the Strategic Account Manager.

• Collaborate on account strategy for retention and growth with Strategic Account Managers, the Partner team, and a network of SI/technology partners.

• Conduct effective account profiling, discovery and business reviews to understand the customer's strategic priorities, go-to-market, digital, content and AI strategies financial profile, latest news and organizational needs.

• Map and engage key stakeholders across the customer’s organization to align objectives, accelerate adoption, and build strong executive and functional champions.

• Keep customers informed on Bynder's latest innovations and proactively recommend how they can maximize value from the platform.

• Act as a liaison between the customer and the Product team, strategically representing customer feedback to inform the product roadmap.

• Accountable for driving industry-leading gross retention, net retention, and expansion in your book of business.

What you bring:

• 7+ years of experience in customer success, account management, or a sales-related field, managing complex enterprise SaaS marketing technology accounts.

• 5+ years in enterprise SaaS within the DAM or MarTech industry, demonstrating technical aptitude and a deep working knowledge of the DAM ecosystem and its integration points (CMS, PIM, eCommerce, and Creative Tools).

• Exceptional business acumen and commercial skills This includes successfully conducting effective discovery, managing complex customer objections, quantifying value and outcomes, commercial negotiations, and navigating strategic account roadblocks.

• Proven experience managing high-value, complex customer deployments and building influential relationships with multiple stakeholders at the Director, VP and C-level.

• Strong customer storytelling to demonstrate value, inspire stakeholders, and elevate strategic and executive-level conversations.

• Experience managing the end-to-end renewal cycle for high-value accounts, including strategy, proposal creation, and procurement engagement.

• Strong understanding of the enterprise environment, with the ability to communicate value at different organizational levels, navigate complex structures, and build strong internal champions and executive relationships.

• Proven ability to build and manage an expansion pipeline and collaborate closely with an Account Manager to grow and expand high-value accounts.Experience engaging with system integrators and tech partners to streamline execution, extend value and accelerate driving outcomes.

• Excellent communication, professionally assertive, interpersonal skills, and critical thinking for problem-solving, handling challenging situations, and influencing without direct authority.

• Highly motivated, passionate about learning, strong in conviction and thrives working cross-functionally and collaborating in a fast-paced team environment.

• Strong analytical skills and data-driven with experience leveraging customer data to inform decisions and strategies.

• Proficiency with AI tools and an understanding of AI's impact on the marketing industry.

• Strong time-management skills and the ability to juggle and prioritize multiple projects simultaneously.

• Familiarity with CRM systems and customer success platforms (Salesforce and Catalyst is a plus).

Salary: We are able to offer $120K - $130K + Commission Depending on Experience

Why you'll love Bynder!

At Bynder, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun. It's common to find colleagues hanging out after work - if you believe in "be nice, work hard, have fun", you'll have an office full of friends.

• Competitive compensation
• 401(k) - dollar for dollar match up to 6%
• 100% Company-paid medical, dental, vision, and life coverage for you and your family
• Unlimited vacation policy
• Room to advance in a high-growth tech company
• Referral bonus plans
• A light-hearted and fun work environment

Our Commitment:

Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves.

Just as we are never finished innovating, Bynder’s dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.

All your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M/F/D/V

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