Enterprise Customer Success Leader – Vision AI Growth

Ignite Next GmbH; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity package

Hybrid NYC role

Generous vacation policy

Learning and development budget

Company equipment

Job summary

Ultralytics in New York City seeks an Enterprise Customer Success Manager to own relationships with strategic customers and drive measurable value from YOLO deployments. You’ll guide 30–40 enterprise and high‑value mid‑market accounts across onboarding, adoption, expansion, and renewal.

You’ll collaborate with Account Executives, Solution Engineers, Product, and Engineering, report to the Head of Customer Success, and operate in a fast‑paced, high‑impact environment with a hybrid NYC work model.

Qualifications

• 3–5 years of customer-facing experience in technical customer success, solutions engineering, account management, or SaaS.
• Experience managing enterprise or high-value mid-market customers through complex, multi-stakeholder deployments.
• Technical credibility with ML engineers and technical buyers; you can discuss architecture without bluffing.
• Familiarity with developer-facing products, APIs, open source, ML/AI, cloud platforms, or computer vision.
• Ability to translate technical value into measurable business outcomes for budget owners.
• Strong commercial judgment and confidence leading renewal, expansion, and value conversations.
• Proven ability to build trust with skeptical customers without overselling.
• Experience using CRM and customer success tools such as Salesforce, HubSpot, Gainsight, or equivalent.
• Excellent written and verbal communication, discovery, presentation, and executive relationship skills.

Responsibilities

• Own the full customer lifecycle from contract signature through renewal and expansion.
• Lead onboarding with Solution Engineers and drive customers toward their first production deployment.
• Build account plans, stakeholder maps, success plans, and mutual action plans for strategic customers.
• Drive net dollar retention by leading renewal conversations and identifying expansion opportunities.
• Surface new use cases, business units, geographies, and deployment opportunities with your AE partner.
• Discuss model architecture, deployment patterns, APIs, and computer vision use cases credibly with technical buyers.
• Use Ultralytics documentation and YOLO guides to support customer outcomes.
• Run QBRs, technical reviews, executive check-ins, and adoption conversations independently.
• Track account health, risks, product usage, value realization, and renewal forecasts in the CRM.
• Partner with AEs on joint account planning, commercial strategy, and expansion handoffs.
• Partner with SEs on technical depth, deployment blockers, and solution alignment.
• Share escalations, roadmap feedback, and customer insights with Product and Engineering.
• Communicate clearly across the organization as the conduit between customers and Ultralytics.

Skills

Customer success

Solutions engineering

Account management

SaaS

English fluency

Renewals

Tools

Salesforce

HubSpot

Gainsight

Job description

Ultralytics in New York City seeks an Enterprise Customer Success Manager to own relationships with strategic customers and drive measurable value from YOLO deployments. You’ll guide 30–40 enterprise and high‑value mid‑market accounts across onboarding, adoption, expansion, and renewal.

You’ll collaborate with Account Executives, Solution Engineers, Product, and Engineering, report to the Head of Customer Success, and operate in a fast‑paced, high‑impact environment with a hybrid NYC work model.