Enterprise CSM: Value Realization Advisor

ServiceNow; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

ServiceNow seeks an experienced Customer Success Manager to help enterprise customers maximize value from the ServiceNow platform. You will be a trusted advisor, guiding technical stakeholders and business leaders toward strategic outcomes through ServiceNow solutions.

Lead customer impact plans, collaborate with Product, Engineering, Support, and Sales to address challenges, drive value, and ensure measurable business results in complex enterprise environments.

Qualifications

• 3+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
• 2+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
• Strong communication and presentation skills across technical and executive audiences.
• 3+ years experience in IT, security, healthcare tech, or similar environments.
• Bachelor’s degree in Computer Science, Information Systems, or related field

Responsibilities

• Lead Impact plans for customers, ensuring value realization for the ServiceNow platform.
• Build and maintain trusted relationships with technical stakeholders and decision-makers.
• Act as the customer advocate within ServiceNow, coordinating across teams to meet customer objectives.
• Partner with Product, Engineering, Support, and Sales teams to drive account success.

Skills

Communication skills

Presentation skills

Relationship building

Strategic thinking

Education

Bachelor’s degree in Computer Science/Information Systems

Job description

ServiceNow seeks an experienced Customer Success Manager to help enterprise customers maximize value from the ServiceNow platform. You will be a trusted advisor, guiding technical stakeholders and business leaders toward strategic outcomes through ServiceNow solutions.

Lead customer impact plans, collaborate with Product, Engineering, Support, and Sales to address challenges, drive value, and ensure measurable business results in complex enterprise environments.