Enterprise CS Manager — Growth & Adoption

Ataccama; Northern (KY); Hybrid; USD 130,000 - 170,000; Full time

Benefits offered by this job

Medical Insurance (including vision &d

401(k) with employer match

Life Insurance

Long-term disability insurance

Employee Assistance Program (EAP)

Long-Term Incentive Program

Bring Your Friend referral program

Flexible Time Off (FTO)

5 sick days

Global Family Support Program

Flexible working hours & hybrid work

Conference tickets

Udemy access

Job summary

Ataccama is seeking an Enterprise Customer Success Manager to own and manage a portfolio of enterprise customers, ensuring deployment, adoption, renewal, and expansion of Ataccama solutions. You will serve as a trusted advisor and collaborate with Sales, Product, Engineering and Support to maximize data trust and long-term growth.

The ideal candidate brings strong business and technical acumen, a commercial mindset, and a proven ability to drive adoption, retention, and revenue in complex

Qualifications

• 5+ years of experience in Customer Success or Account Management.
• Experience with enterprise data management platforms in PaaS/SaaS environments.
• Strong technical understanding of Data Governance.
• Proven ability to operate in complex multi-stakeholder enterprise accounts, including executive engagement.
• Demonstrated success growing enterprise portfolios with retention, adoption, and CSAT/NPS.
• Experience negotiating renewals and expansions with procurement, InfoSec, and legal.
• Excellent written and verbal communication with ability to influence executives.
• Commercial mindset with strong business and technical acumen.

Responsibilities

• Own a portfolio of enterprise customers from deployment through adoption, renewal and expansion.
• Develop deep understanding of each customers business and data management priorities and articulate how Ataccama enables success.
• Create and lead structured account and success plans tied to customer outcomes.
• Partner with Sales and cross-functional GTM teams to deliver a unified customer experience.
• Design and execute cross-functional adoption and expansion plays to accelerate time-to-value.
• Expand use cases across a complex data governance landscape.
• Drive multi-year renewals and incremental ARR growth.
• Lead onsite workshops and executive business reviews with stakeholders up to the C-suite.
• Translate technical capabilities into business value and executive outcomes.
• Proactively identify and manage risk to protect Gross Revenue Retention (GRR).
• Structure renewals and expansions in partnership with Sales through procurement, InfoSec and legal.
• Collaborate with system integrators and partners in customer accounts.
• Own and drive key metrics including ARR, NRR, GRR, product adoption, usage, and CSAT/NPS.

Skills

Customer Success

Account Management

Executive Engagement

Cross-Functional Collaboration

Tools

CRM

Data Governance Platforms

Job description

Ataccama is seeking an Enterprise Customer Success Manager to own and manage a portfolio of enterprise customers, ensuring deployment, adoption, renewal, and expansion of Ataccama solutions. You will serve as a trusted advisor and collaborate with Sales, Product, Engineering and Support to maximize data trust and long-term growth.

The ideal candidate brings strong business and technical acumen, a commercial mindset, and a proven ability to drive adoption, retention, and revenue in complex