Enterprise CS Manager for Security & Compliance SaaS

Rozgoo; United States; Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Equity

Medical, dental, vision

Parental Leave 16 weeks

Wellness stipend

Remote workspace stipend

Commuter benefits

401(k) matching

Flexible PTO

Holidays

Team events

Job summary

Vanta is seeking a Customer Success Manager to lead post-sale activities for our upmarket customers, including onboarding, implementation, and renewals. You will manage a book of business and partner with Account Managers to identify upsell opportunities, acting as the voice of the customer and ensuring successful outcomes on their timelines.

You will become a product expert on Vanta’s platform, helping customers strengthen security posture across SOC 2, ISO 27001, GDPR, HIPAA, and risk

Qualifications

• 4+ years of experience in Customer Success at a SaaS company.
• Extensive exposure to C-level executives and ability to build trusted relationships.
• Experience delivering Quarterly Business Reviews, Health Check-Ins, and Executive summaries.
• Experience in security or compliance industry is preferred.
• Strong communication, empathy, and customer retention track record.
• Ability to understand Vanta’s software and advise customers.
• Willingness to apply AI to improve efficiency and impact.

Responsibilities

• Lead post-sales activities for upmarket customers including onboarding, implementation, renewals, and identify upsell opportunities.
• Manage a book of ~50 customers with 401 to 2000 employee accounts.
• Partner with Account Managers to drive renewals and expansions.
• Act as the voice of the customer and the point of contact for customers.
• Become a product expert to show how Vanta improves security posture.
• Provide technical answers and guidance to achieve compliance using the platform.
• Develop trusted advisor relationships with key accounts and executive sponsors.
• Influence product priorities to drive adoption and retention.
• Collaborate cross-functionally to resolve customer issues and align on goals.

Skills

Customer Success

SaaS

C-level relations

Account management

Retention & renewals

Communication

AI use

Job description

Vanta is seeking a Customer Success Manager to lead post-sale activities for our upmarket customers, including onboarding, implementation, and renewals. You will manage a book of business and partner with Account Managers to identify upsell opportunities, acting as the voice of the customer and ensuring successful outcomes on their timelines.

You will become a product expert on Vanta’s platform, helping customers strengthen security posture across SOC 2, ISO 27001, GDPR, HIPAA, and risk