Strategic Enterprise CSM | GRC & Security Exec Advisor

Rozgoo; United States; Hybrid; USD 140,000 - 220,000; Full time

Benefits offered by this job

Health benefits

Parental leave

Remote workspace stipend

Pension matching

Annual leave

Office network

Job summary

Vanta is seeking a strategic Customer Success Manager to own post-sales success for its largest, most complex customers. You will engage with CISOs, CIOs, and executive sponsors to align security programs with business outcomes.

You will lead multi-year roadmaps, drive enterprise-wide onboarding, and partner with Sales to accelerate renewals and expansions. The role requires strong GRC expertise and executive presence in a global context.

Qualifications

• 8+ years of Customer Success experience in a SaaS environment.
• Proven ability to engage and influence C-level executives.
• Strong GRC domain knowledge (SOC 2, ISO 27001, HIPAA, GDPR).
• Experience driving retention and expansion in large, complex accounts.

Responsibilities

• Own post-sales success for a portfolio of strategic accounts (10,000+ employees).
• Lead executive engagement including C-suite reviews and multi-year roadmaps.
• Develop action plans tied to measurable security outcomes and risk management.
• Drive onboarding and enterprise-wide adoption across geographies and business units.
• Identify expansion opportunities with Account Executives across frameworks and Trust Reports.

Skills

Customer Success

Executive communication

GRC expertise

SaaS

Renewals & expansion

Strategic account leadership

Job description

Vanta is seeking a strategic Customer Success Manager to own post-sales success for its largest, most complex customers. You will engage with CISOs, CIOs, and executive sponsors to align security programs with business outcomes.

You will lead multi-year roadmaps, drive enterprise-wide onboarding, and partner with Sales to accelerate renewals and expansions. The role requires strong GRC expertise and executive presence in a global context.