Customer Success Manager (Commercial) - EMEA

Rozgoo; United States; Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Parental Leave

Wellness stipend

Remote workspace stipend

Commuter benefits

Pension matching

25 days annual leave

Unlimited sick time

Team events

Job summary

Vanta is seeking a Customer Success Manager to guide customers through security and compliance journeys, owning onboarding, implementation, and ongoing success. You will partner with account managers, drive renewals and expansions, and act as the voice of the customer within the company.

You will work with highly technical clients to maximise value from Vanta’s platform. Successful candidates have 4+ years in SaaS customer success, proven C‑level engagement, and a strong track record on

Qualifications

• 4+ years of Customer Success experience at a SaaS company.
• Experience engaging with C‑level executives.
• Track record of meeting retention targets and growing accounts.
• Ability to understand Vanta’s software and build relationships with highly technical customers.

Responsibilities

• Lead post‑sales activities for customers: onboarding, implementation, product expertise, renewal and upsell opportunities.
• Manage a book of ~50 customers ranging from 401 to 2000 employees.
• Partner with Account Managers to drive renewals and expansions.
• Be the voice of the customer and drive adoption of Vanta’s platform to achieve outcomes.

Skills

Customer Success

C-Level engagement

Retention & renewals

SaaS experience

AI in workflows

Tools

CRM systems

Job description

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta’s EMEA Customer Success Manager for the Commercial Segment, you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialised solutions. By combining your customer‑centric approach with expertise in Vanta's products and security best practices, you will contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes through retention of customers and health of the book of business. Vanta’s success over the last year was exponential and we are now working to solve the problem of how to provide world‑class customer experience to as many security‑minded software companies as possible. As Vanta’s Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy.

What you’ll do as a Customer Success Manager at Vanta:

• Lead post‑sales activities for Vanta’s customers through onboarding, implementation, product expertise, renewal and identifying upsell opportunities.
• Carry a book of business of ~50 customers ranging 401 to 2000 employee accounts.
• Partner with Account Managers to drive renewal and expansion opportunities within your book of business.
• Act as the voice of the customer within Vanta.
• Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.
• Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (eg SOC 2, ISO 27001, GDPR, HIPAA, ISO 42001 and Custom Frameworks), Trust Reports, and Risk Management solution.
• Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform.
• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy.
• Influence Vanta’s strategy and product priorities to drive adoption and retention by being the voice of the customer.
• Work cross‑functionally to resolve customer business issues and work toward mutual goals.

How to be successful in this role:

Have 4+ years of experience in Customer Success at a SaaS company. Experience with high‑end exposure to C‑level executives, and the ability to build strong trusted relationships. Providing top‑not… Experience with hitting retention targets and creating happy, healthy customers. Possess the technical competency to understand Vanta’s software and build great relationships with highly technical customers. Have stellar problem‑solving chops, and an enthusiasm for making a large impact early on at a start‑up. Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact

What you can expect as a Vanta'n:

• Industry-competitive salary and equity 100% covered medical, dental, and vision benefits with dependents coverage 16 weeks paid Parental Leave for all new parents Health & wellness stipend Remote workspace, internet, and mobile phone stipend Commuter benefits for team members who attend the office Pension matching 25 days of Annual Leave per year and unlimited sick time 8 company‑paid holidays Virtual team building activities, lunch and learns, and other company‑wide events!

Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney #LI‑hybrid

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high‑profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast‑growing companies to invest the time and manpower it tak