Enterprise CS Leader — AI-Driven Growth & Retention

gamma capital markets; New York (NY); Hybrid; USD 125,000 - 235,000; Full time

Job summary

Gamma Capital Markets is seeking a Senior Customer Success Manager to own the full lifecycle for a diverse East Coast portfolio, from startups to large enterprises, ensuring customers realize the value of AI-powered content creation and become long-term advocates.

You will lead onboarding and training, build scalable programs, and partner with Sales to drive expansions while maintaining ownership of post-sale relationships.

Qualifications

• 5+ years of B2B SaaS experience in Customer Success, Account Management, or a similar customer-facing role.
• Startup experience, preferably at PLG companies managing the transition from self-serve to sales-assisted motion.
• Proven ability to manage both high-touch strategic accounts and scaled customer programs in a high-growth environment.
• Data-driven approach to customer health with comfort discussing APIs and SSO with stakeholders.
• Active AI user who experiments with new tools and can articulate AI best practices to customers.
• SQL knowledge or familiarity with data analysis, a background in CS operations from scratch (Nice to have).

Responsibilities

• Own customer health, gross retention, and net dollar retention across your portfolio with a churn-prevention focus.
• Design and lead onboarding and training programs for new accounts to ensure successful deployment and deep product adoption.
• Build playbooks for common customer journeys and scalable programs for a growing base.
• Navigate stakeholder relationships and conduct executive business reviews that quantify Gamma’s impact.
• Partner with Sales to identify and convert high-potential accounts and maintain post-sale relationships.
• Channel customer feedback to Product and Design on features that unlock enterprise value.

Skills

B2B SaaS

Customer Success

Account Management

Data-driven

APIs & SSO

AI fluency

SQL basics

CS ops

Design software

Tools

Design software

Job description

Gamma Capital Markets is seeking a Senior Customer Success Manager to own the full lifecycle for a diverse East Coast portfolio, from startups to large enterprises, ensuring customers realize the value of AI-powered content creation and become long-term advocates.

You will lead onboarding and training, build scalable programs, and partner with Sales to drive expansions while maintaining ownership of post-sale relationships.