Enterprise CS Lead for AI-Powered CX Growth

Giga; San Francisco (CA); On-site; USD 200,000 - 250,000; Full time

Benefits offered by this job

Dinner stipend

401(k) plan

Paid parental leave

Job summary

Giga is seeking a Customer Success Lead to own consumption across a book of roughly 10 production customers, driving usage to meet minimum commitments and expanding beyond them. You will coordinate with Forward Deployed Engineers and Enterprise Sales, acting as the quarterback between teams and customers.

You’ll report to the CEO and shape how customer success operates at Giga, building the function from the ground up and guiding strategic accounts toward long-term value and renewals.

Qualifications

• 5+ years in customer success or account management at a usage-based company.
• Able to read usage data and perform basic SQL or spreadsheet analysis.
• Able to manage executive relationships (VP/SVP level) with Fortune 1000 customers.
• Experience driving consumption, NRR/GRR metrics, and cross-functional timelines.

Responsibilities

• Own consumption plans for roughly 10 production customers from go-live to minimum annual commitment and beyond.
• Quarterback timelines: expand scope, route improvements, and fix blockers with cross-functional teams.
• Be the single point of contact for production escalations and communicate impact and resolution to executives.
• Evangelize product roadmaps and next use cases to drive expansion opportunities with customers.
• Lead monthly value reviews and quarterly business reviews with customer leadership, CEO presence when needed.
• Make consumption visible by tracking usage against commitments and blockers with RevOps.

Skills

Customer success

Account management

SQL

Data analysis

Executive relationship

Tools

Salesforce

Job description

Giga is seeking a Customer Success Lead to own consumption across a book of roughly 10 production customers, driving usage to meet minimum commitments and expanding beyond them. You will coordinate with Forward Deployed Engineers and Enterprise Sales, acting as the quarterback between teams and customers.

You’ll report to the CEO and shape how customer success operates at Giga, building the function from the ground up and guiding strategic accounts toward long-term value and renewals.