Enterprise Conversational AI Engineer

Ascendion; Sacramento, Northern (CA, KY); Hybrid; USD 125,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Long-term disability insurance

Short-term disability insurance

5 personal day accrued each calendar年

Paid vacation 10–15 days

6 paid holidays and 1 floating holiday

Ascendion Learning Management System

Job summary

Ascendion is seeking a skilled Conversational AI Engineer to configure and maintain AI-powered customer experiences. You will translate business needs into AI configurations, design flow prompts, and ensure seamless tool integrations.

Collaborate with enterprise clients, test and troubleshoot across platforms, and support ongoing platform enhancements. This full-time role offers comprehensive benefits and a salary range of $125,000–$130,000 annually.

Qualifications

• Configure and maintain conversational AI solutions using platforms, agents, tools, and orchestration frameworks.
• Gather, document, and translate business and member-service requirements into conversational AI configurations, workflows, and user experiences.
• Design conversation flows, prompts, tool configurations, knowledge sources, and escalation workflows.
• Configure integrations with enterprise systems using APIs and service endpoints.
• Perform testing, validation, troubleshooting, and ongoing platform support.

Responsibilities

• Configure and maintain AI-driven conversations across platforms.
• Translate business requirements into AI configurations and user experiences.
• Design flows, prompts, and tool configurations for effective interactions.
• Integrate with enterprise systems via APIs and service endpoints.
• Test, validate, and provide ongoing platform support.

Skills

Conversational AI configuration

API integrations

Workflow design

Troubleshooting

Documentation

Job description

Ascendion is seeking a skilled Conversational AI Engineer to configure and maintain AI-powered customer experiences. You will translate business needs into AI configurations, design flow prompts, and ensure seamless tool integrations.

Collaborate with enterprise clients, test and troubleshoot across platforms, and support ongoing platform enhancements. This full-time role offers comprehensive benefits and a salary range of $125,000–$130,000 annually.