Enterprise Contract Operations Leader

Pilot Travel Centers LLC.; Knoxville (TN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Plan

401k

Fuel Discount

Adoption Assistance

Tuition Reimbursement

Onsite Gym

Weekly Pay

Job summary

Pilot Company in Knoxville, TN is seeking an experienced leader to run enterprise contracting and agreement management within the Legal department. You will oversee the contract operations framework, CLM, governance, and a multi-year roadmap to improve visibility, compliance, and efficiency.

Collaborate with Legal, Procurement, Finance, Technology and business stakeholders to standardize templates, metadata, and approvals; drive training, documentation, and adoption of new processes; build a

Qualifications

• Bachelor’s degree in Business Administration, Finance, or related field.
• Minimum 5 years' experience in contract management, legal operations, procurement, or related experience.
• This position does not support immigration sponsorship. To be considered you must have the legal right to work in United States without additional sponsorship.
• Local presence in Knoxville, TN or surrounding communities.

Responsibilities

• Lead the enterprise contract operations program and define the operating model for agreements across intake, drafting support, review, approval, execution, storage, amendment, renewal, obligation tracking, and closeout.
• Own the CLM strategy, governance model, product roadmap, enhancement portfolio, adoption plan, and operating standards in partnership with Legal, Technology, Procurement, Finance, and business stakeholders.
• Establish and maintain governance for contract templates, clause libraries, playbooks, approval authorities, contract metadata, repository standards, access controls, retention requirements, and exception handling in coordination with legal subject matter owners.
• Oversee contract repository integrity and lifecycle controls, including standards for executed agreements, amendments, related documents, metadata completeness, renewal dates, obligations, audit trails, and records readiness.
• Plan and direct testing, change management, communications, training, documentation, and adoption activities for new contract processes, templates, workflows, integrations, and system enhancements.
• Build a scalable contract operations capability through documented procedures, role clarity, resource planning, stakeholder forums, and a prioritized continuous improvement roadmap.

Skills

Contract management

Stakeholder coordination

Process improvement

Education

Bachelor’s degree in Business Administration, Finance, or related field

Tools

CLM platforms

Workflow management

Contract repositories

Electronic signatures

Reporting dashboards

Microsoft Office

Job description

Pilot Company in Knoxville, TN is seeking an experienced leader to run enterprise contracting and agreement management within the Legal department. You will oversee the contract operations framework, CLM, governance, and a multi-year roadmap to improve visibility, compliance, and efficiency.

Collaborate with Legal, Procurement, Finance, Technology and business stakeholders to standardize templates, metadata, and approvals; drive training, documentation, and adoption of new processes; build a