Manager, Legal Contracts

Pilot Travel Centers LLC.; Knoxville (TN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Plan

401k

Fuel Discount

Adoption Assistance

Tuition Reimbursement

Onsite Gym

Weekly Pay

Job summary

Pilot Company in Knoxville, TN is seeking an experienced leader to run enterprise contracting and agreement management within the Legal department. You will oversee the contract operations framework, CLM, governance, and a multi-year roadmap to improve visibility, compliance, and efficiency.

Collaborate with Legal, Procurement, Finance, Technology and business stakeholders to standardize templates, metadata, and approvals; drive training, documentation, and adoption of new processes; build a

Qualifications

• Bachelor’s degree in Business Administration, Finance, or related field.
• Minimum 5 years' experience in contract management, legal operations, procurement, or related experience.
• This position does not support immigration sponsorship. To be considered you must have the legal right to work in United States without additional sponsorship.
• Local presence in Knoxville, TN or surrounding communities.

Responsibilities

• Lead the enterprise contract operations program and define the operating model for agreements across intake, drafting support, review, approval, execution, storage, amendment, renewal, obligation tracking, and closeout.
• Own the CLM strategy, governance model, product roadmap, enhancement portfolio, adoption plan, and operating standards in partnership with Legal, Technology, Procurement, Finance, and business stakeholders.
• Establish and maintain governance for contract templates, clause libraries, playbooks, approval authorities, contract metadata, repository standards, access controls, retention requirements, and exception handling in coordination with legal subject matter owners.
• Oversee contract repository integrity and lifecycle controls, including standards for executed agreements, amendments, related documents, metadata completeness, renewal dates, obligations, audit trails, and records readiness.
• Plan and direct testing, change management, communications, training, documentation, and adoption activities for new contract processes, templates, workflows, integrations, and system enhancements.
• Build a scalable contract operations capability through documented procedures, role clarity, resource planning, stakeholder forums, and a prioritized continuous improvement roadmap.

Skills

Contract management

Stakeholder coordination

Process improvement

Education

Bachelor’s degree in Business Administration, Finance, or related field

Tools

CLM platforms

Workflow management

Contract repositories

Electronic signatures

Reporting dashboards

Microsoft Office

Job description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

This Knoxville, TN-based role provides strategic and operational leadership for enterprise contracting and agreement management for the Legal department. Oversees the contract operations framework, including intake, contract lifecycle management (CLM), governance, repository practices, and technology enablement. Coordinates across Legal, Procurement, Finance, Technology, and business stakeholders to create consistent, scalable, and business-focused contracting processes. Establishes program priorities, service standards, controls, and a multi-year roadmap to improve contract visibility, stakeholder experience, compliance, and operational performance while preserving appropriate legal review and decision-making by counsel.

• Lead the enterprise contract operations program and define the operating model for agreements across intake, drafting support, review, approval, execution, storage, amendment, renewal, obligation tracking, and closeout.
• Own the CLM strategy, governance model, product roadmap, enhancement portfolio, adoption plan, and operating standards in partnership with Legal, Technology, Procurement, Finance, and business stakeholders.
• Establish and maintain governance for contract templates, clause libraries, playbooks, approval authorities, contract metadata, repository standards, access controls, retention requirements, and exception handling in coordination with legal subject matter owners.
• Oversee contract repository integrity and lifecycle controls, including standards for executed agreements, amendments, related documents, metadata completeness, renewal dates, obligations, audit trails, and records readiness.
• Plan and direct testing, change management, communications, training, documentation, and adoption activities for new contract processes, templates, workflows, integrations, and system enhancements.
• Build a scalable contract operations capability through documented procedures, role clarity, resource planning, stakeholder forums, and a prioritized continuous improvement roadmap.
• Complete other duties as assigned.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or related field required
• Minimum 5 years' experience in years of contract management, legal operations, procurement, or related experience
• This position does not support immigration sponsorship. To be considered you must have the legal right to work in United States without additional sponsorship.
• We are seeking applicants with a local presence in Knoxville, TN or the surrounding communities.

Specialized Knowledge

• Experience overseeing/managing CLM platforms, workflow and process management, contract repositories, contract metadata administration, electronic signature platforms, reporting/dashboards, process documentation, and Microsoft Office or comparable enterprise systems.

Additional Information

• Nation-wide Medical Plan/Dental/Vision
• 401(k) and Flexible Spending Accounts
• Employee Fuel Discount
• Adoption Assistance
• Tuition Reimbursement
• Onsite Gym and Cafeteria
• Weekly Pay

All your information will be kept confidential according to EEO guidelines