Enterprise Cloud Security Technical Account Manager

Wizinc; United States; Remote; USD 103,000 - 141,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

Wizinc is seeking an experienced professional to guide enterprise customers in adopting and operating a cloud security platform, driving security and business outcomes. You will partner across product, sales, engineering, and support from onboarding through renewal, combining hands-on troubleshooting, adoption planning, and executive communications.

Responsibilities include advising on deployment and configuration, being the primary technical contact, and building measurable success plans.

Qualifications

• Strong cloud security knowledge and ability to troubleshoot complex technical issues across customer and internal teams.
• Experience managing a portfolio of at least five customers, with evidence of building enterprise relationships and delivering customer outcomes.
• Ability to guide customers through platform enablement and resolve a range of technical problems.
• Clear communication and relationship skills with stakeholders at multiple organizational levels.
• Comfort using customer and operational data, such as CRM records or logs, to assess account health and inform retention work.
• Willingness to keep learning about cloud security developments and to support customers across multiple communication channels.

Responsibilities

• Advise customers on platform deployment, configuration, and operational use, applying cloud security practices to their environments.
• Act as the primary technical contact, resolving questions and issues across meetings, email, messaging, and support channels.
• Build measurable success plans aligned with customers' security and compliance goals, and track adoption and realized value.
• Coordinate customer implementation work across business units and stakeholders; remove people, process, or technical blockers.
• Share progress with customer and internal leaders through concise updates, business reviews, and executive briefings.
• Represent customer needs internally, communicate feature requests and adoption barriers, and partner with product and engineering teams on responses.
• Manage a portfolio of up to 15 accounts, monitor account health, and work with sales and renewals colleagues on retention and expansion.

Skills

Cloud security knowledge

Troubleshooting complex issues

Portfolio management (5+ customers)

Executive communication

Cross-functional coordination

Data-driven account health (CRM/logs)

Multi-channel support (meetings, email

Job description

Wizinc is seeking an experienced professional to guide enterprise customers in adopting and operating a cloud security platform, driving security and business outcomes. You will partner across product, sales, engineering, and support from onboarding through renewal, combining hands-on troubleshooting, adoption planning, and executive communications.

Responsibilities include advising on deployment and configuration, being the primary technical contact, and building measurable success plans.