Enterprise Clinical Informatics & AI Policy Lead

CVS Health; Wisconsin; Hybrid; USD 54,000 - 159,000; Full time

Job summary

CVS Health seeks a Manager to lead enterprise clinical EHR policy and workflow initiatives across care settings, coordinating policy, audit, and Epic technology assessments. The role focuses on AI-enabled Epic tools, patient safety, and regulatory alignment within a fast-growing IT environment.

You will partner with clinical leaders, Quality & Safety, Privacy, Legal, and vendors to ensure clear governance, measurable value, and effective change management across the enterprise.

Qualifications

• Minimum of five years of related clinical informatics, enterprise policy, Quality & Safety, patient safety, or healthcare technology assessment experience.
• Clinician is preferred, but not required.
• Bachelor's degree is required or equivalent experience; Master's degree preferred.

Responsibilities

• Own the development, maintenance, governance, and implementation of enterprise clinical workflow policies and standards, ensuring workflows, EHR configuration, and operational practices align with approved enterprise requirements across care settings.
• Translate clinical, operational, and regulatory requirements into clear, actionable EHR-enabled policies that can be consistently implemented across care settings.
• Collaborate with stakeholders across care settings during policy development and maintenance to ensure content is accurate, applicable, and can be adhered to.
• Partner with clinical, operational, informatics, and Epic stakeholders to support workflow standardization initiatives and ensure enterprise policies reflect approved workflows and safety requirements.
• Assess the impact of proposed workflow changes on enterprise policies and standards and recommend updates as needed.
• Facilitate stakeholder alignment to ensure enterprise policies reflect approved workflows and can be consistently implemented across care settings.
• Provide policy expertise during workflow redesign, implementation, and adoption activities to ensure alignment between clinical practice, operational processes, Epic functionality, and enterprise standards.
• Monitor and evaluate implemented workflow changes to ensure continued adherence to enterprise policy requirements.
• Lead enterprise-wide clinical assessment of AI-enabled Epic capabilities and related technology platforms, including ambient documentation tools such as Abridge, across the full technology stack.
• Define and apply a consistent evaluation framework addressing patient impact and safety, clinical quality, provider experience and satisfaction, workflow and adoption, privacy and security, operational readiness, and regulatory alignment.
• Evaluate business value, including ROI, financial impact, productivity, utilization, and measurable clinical and operational outcomes.
• Establish ongoing monitoring, feedback loops, issue escalation, and continuous process improvement to validate sustained value and identify opportunities for refinement, expansion, or retirement.
• Collaborate with clinical leaders, Quality & Safety, Patient Safety, operational stakeholders, Epic analysts, informatics partners, and technology owners to align clinical intent with policy, audit, and technology execution.
• Partner with EHR governance, Privacy, Compliance, Legal, Information Security, Finance, vendor, and business leaders to ensure oversight and accountability.
• Facilitate cross-functional decisions and stakeholder alignment when policy, workflow, audit findings, patient safety concerns, or enterprise technology assessments require action.
• Executive-level reporting: Deliver concise updates to leadership on status, risks, and decisions needed.
• Stakeholder engagement: Drive clarity and accountability.
• Develop and maintain relationships with key stakeholders across the Enterprise and present information effectively.
• Support enterprise change initiatives by ensuring policies are clearly understood and embedded within Epic workflows.
• Feedback loops: Implement mechanisms to gather and act on stakeholder feedback.

Skills

Clinical informatics experience

Policy governance

Cross-functional collaboration

Education

Bachelor's degree

Job description

CVS Health seeks a Manager to lead enterprise clinical EHR policy and workflow initiatives across care settings, coordinating policy, audit, and Epic technology assessments. The role focuses on AI-enabled Epic tools, patient safety, and regulatory alignment within a fast-growing IT environment.

You will partner with clinical leaders, Quality & Safety, Privacy, Legal, and vendors to ensure clear governance, measurable value, and effective change management across the enterprise.