Enterprise Client Success Strategist

Hinge Health; San Francisco (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Inclusive healthcare

401k with company match

Learning stipend

Job summary

Hinge Health in San Francisco seeks a Client Consultant to support Enterprise and Large Market clients. You will partner with Client Success Leads, Product, and Growth Marketing to understand client needs and align our solutions, driving retention and expansion.

You will build strategic relationships with HR leaders, deliver tailored recommendations, and coordinate resources across Sales, Partnerships, Product, and Marketing to meet client goals in a fast-moving health tech environment.

Qualifications

• 5+ years of experience in Account Management, Client Success, or Sales, preferably in Digital Health, Benefits, or Healthcare SaaS.
• Experience with musculoskeletal (MSK) or digital health solutions.
• Demonstrated success in managing client relationships and driving retention or expansion outcomes.
• Strong communication and presentation skills with the ability to influence cross-functional teams.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Drive account retention by managing retention plans and securing renewals.
• Fuel account expansion by identifying new opportunities and building business cases.
• Build strategic relationships with HR leaders and key stakeholders.
• Deliver consultative solutions by analyzing goals and pains to tailor recommendations.
• Collaborate cross-functionally to align resources across Sales, Partnerships, Product, and Marketing.

Skills

Strategic partner

Relationship builder

Data-driven

Learn-it-all

Education

Bachelor's degree

Tools

Gainsight

Job description

Hinge Health in San Francisco seeks a Client Consultant to support Enterprise and Large Market clients. You will partner with Client Success Leads, Product, and Growth Marketing to understand client needs and align our solutions, driving retention and expansion.

You will build strategic relationships with HR leaders, deliver tailored recommendations, and coordinate resources across Sales, Partnerships, Product, and Marketing to meet client goals in a fast-moving health tech environment.