Strategic SMB Client Success Leader

Hinge Health; United States; Remote; USD 85,000 - 125,000; Full time

Benefits offered by this job

Healthcare benefits

401k match

Learning stipend

ESPP

Job summary

Hinge Health is seeking a client success professional to own day-to-day relationships with a large SMB portfolio. You will partner with Growth, Sales, Data, Marketing, Operations, Product, and Clinical teams to maximize program value and renewals.

You will drive enrollment campaigns, produce data-driven insights, and proactively manage risk to maintain high client satisfaction. This role emphasizes strategic account management at scale.

Qualifications

• 2+ years SMB account management experience.
• Bachelor’s degree in Business, Marketing, Communications, or related field.
• Demonstrated ability to manage client relationships at scale while meeting adoption, retention, and satisfaction targets.

Responsibilities

• Own day-to-day relationships with a high-volume SMB book (150+ accounts).
• Advise clients on best practices, product questions, and value realization.
• Drive enrollment campaigns and reporting that influence renewals and growth.
• Coordinate with Operations, Product, Clinical, and Support to resolve issues and protect satisfaction.

Skills

Relationship management

Data storytelling

Cross-functional collaboration

Strategic thinking

Communication

Education

Bachelor's degree in Business/Marketing/Communications

Tools

Excel

CRM

Job description

Hinge Health is seeking a client success professional to own day-to-day relationships with a large SMB portfolio. You will partner with Growth, Sales, Data, Marketing, Operations, Product, and Clinical teams to maximize program value and renewals.

You will drive enrollment campaigns, produce data-driven insights, and proactively manage risk to maintain high client satisfaction. This role emphasizes strategic account management at scale.