Client Success Partner - Enterprise

Logoslabs; San Francisco (CA); Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Work From Home stipend

RTT

Lunch vouchers

Medical insurance

Gym subscription

Parental leave

Job summary

360Learning seeks a Client Success Partner to support our Enterprise clients in their digital training strategy using the 360Learning platform. You will build strong relationships with CHROs and other HR leaders to drive usage, adoption and measurable impact, coordinating technical and pedagogical resources to secure renewals and contract opportunities.

In this role you will master our product and culture within the first months, manage a portfolio of large accounts, and define learning

Qualifications

• 3+ years as a Client Success Manager or HR/Learning/Change Management consulting or digital learning lead.
• Ability to lead complex projects in Enterprise accounts (2000+ employees).
• Proven knowledge of the SaaS B2B industry is a plus.
• Native French with excellent English proficiency (minimum B2).

Responsibilities

• Support the largest clients in their digital training strategy via the 360Learning platform.
• Build strong relationships with HR executives to develop usage, adoption and impact.
• Coordinate resources across technical and pedagogical teams to secure renewals.
• Define learning transformation roadmaps and identify required resources.
• Work with Account Managers to identify new project opportunities and growth.

Skills

Client success

Enterprise accounts

Relationship building

Communication skills

French and English

SaaS B2B knowledge

Tools

CRM systems

Job description

As a Client Success Partner (CSP) within the Enterprise team, you will support our largest clients in their digital training strategy through the 360Learning platform.

Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients to develop the usage, adoption & impact of our solution.

Given the complexity of Enterprise clients, you will act as a true facilitator to ensure the renewal of the clients by:

• coordinating the different 360Learning resources (technical, pedagogical,...)
• empowering the client with the Enterprise positioning and vision provided by our solution

Ultimately, you will ensure the renewal or signing of new contracts for accounts listed in your portfolio.

Within one month, you will:

• Master our product and Convexity corporate culture
• Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team
• Participate in your first customer meetings with other CSP’s from the team

Within three months, you will:

• Take over a portfolio of existing customers, for the largest accounts (Enterprise accounts) at 360Learning
• Start new projects with prospects and clients

Within six months you will:

• Define the learning transformation roadmap with the client and identify the resources needed to achieve them
• Define a retro-planning of the initiatives on the solution and vouch for it
• Identify and document customer use cases
• Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams
• Work with the Account Managers to identify new project opportunities to develop the account (up-selling and cross-selling opportunities)

Within twelve months, you will:

• Reduce churn by identifying customers at risk and implementing a remedial action plan
• Identify strong leaders & advocates within the client’s team
• Develop and share good business practices with the entire Client Success team

The Skills Set

• 3+ years of experience as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager
• Ability to lead complex and impactful projects in/for Enterprise accounts (more than 2000 employees)
• Proven knowledge of the SaaS B2B industry is a plus
• Proven interest in the digital industry, education, and e-learning in particular
• Excellent interpersonal and communication skills
• Native French, and excellent English proficiency (B2 minimum)

What We Offer

• Compensation: Package includes base salary, a variable component and equity
• Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent
• Balance: Flexible hours, full remote work possible anywhere in France
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact
• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter
• Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC

The Interview Process

• Phone Screen with our Talent Acquisition Manager
• Discovery Meeting with a Client Success Partner from our Enterprise team
• Case Study with our Director of Customer Success and our Customer Success Entreprise Coach
• Clarification Meeting with our Customer Success Operations Manager
• Culture Fit Meeting with our Chief Customer Officer
• Offer !

Get ready using our Knowledge Base: https://bit.ly/42H1ggC

Who We Are

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.

Learning Includes Everyone.

In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!