Enterprise Client Success Manager

AcreTrader Inc; Fayetteville (AR); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401k with employer match

Unlimited Paid Time Off

Stock options

Job summary

Acres in Fayetteville, AR is seeking a Client Success Manager to own the end-to-end engagement for Midmarket and Enterprise accounts onsite, ensuring rapid time-to-value and strong adoption of our land intelligence platform.

You will focus on retention, renewal pipeline, and expansion opportunities, working with Sales to close deals and with Product to relay client feedback. Ideal candidates have 2–4+ years in B2B SaaS CS and strong CRM skills.

Qualifications

• 2–4+ years of experience in B2B SaaS Client Success or a related client-facing role.
• Proven experience managing a portfolio of Enterprise accounts with a focus on retention and account growth.
• Strong analytical skills and proficiency with CRM platforms.

Responsibilities

• Own the complete client journey from day one, leading the end-to-end implementation and onboarding for Midmarket and Enterprise accounts to ensure rapid time-to-value and high adoption.
• Partner with client teams post-onboarding to optimize workflows and embed the platform into daily operations.
• Maintain account health, monitor churn risks, and execute action plans to keep accounts on track.
• Deliver tailored updates and value metrics to client stakeholders and manage renewal conversations and expansion opportunities.
• Collaborate with Sales to identify upsell opportunities and collect client stories for case studies and advocacy.
• Contribute to internal CS playbooks, onboarding materials, and documentation to improve team efficiency.

Skills

Client Success

Account Management

CRM proficiency

Data-driven

Cross-functional

Tools

Salesforce

HubSpot

Job description

Acres in Fayetteville, AR is seeking a Client Success Manager to own the end-to-end engagement for Midmarket and Enterprise accounts onsite, ensuring rapid time-to-value and strong adoption of our land intelligence platform.

You will focus on retention, renewal pipeline, and expansion opportunities, working with Sales to close deals and with Product to relay client feedback. Ideal candidates have 2–4+ years in B2B SaaS CS and strong CRM skills.