Enterprise Client Success Leader, AI-Powered Growth

OfficeSpace Software; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive benefits

Global benefits packages

AI-forward culture

Autonomy and ownership

Job summary

OfficeSpace is seeking an Enterprise Client Success Manager to own success and growth for our most strategic customers. You will build executive partnerships, drive measurable outcomes, and maximize value using AI-powered insights.

You will combine strategic thinking with operational excellence, monitor customer health, and guide executive-level engagements, renewals, and expansion across global enterprises.

Qualifications

• 6+ years of Client Success or Enterprise AM in SaaS.
• Experience building exec business reviews and strategic plans.
• Experience with AI-enabled platforms for forecasting and health analysis.

Responsibilities

• Own the success, retention, renewal, and growth of enterprise customers.
• Lead executive QBRs correlating product adoption to ROI.
• Develop strategic success plans aligned to objectives and milestones.
• Collaborate with Sales to drive renewals and expansion.

Skills

Executive presence

Strategic account mgmt

Client success

SaaS experience

Gainsight

Salesforce

AI fluency

Data analysis

Cross-functional collab

Tools

Gainsight

Salesforce

Job description

OfficeSpace is seeking an Enterprise Client Success Manager to own success and growth for our most strategic customers. You will build executive partnerships, drive measurable outcomes, and maximize value using AI-powered insights.

You will combine strategic thinking with operational excellence, monitor customer health, and guide executive-level engagements, renewals, and expansion across global enterprises.