Enterprise Client Success & Growth Manager

Ledger; New York (NY); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Hybrid work policy

Health & Life Insurance

Commuter allowance

Learning & Development

Job summary

Ledger seeks an experienced Account Manager to own a portfolio of institutional clients from onboarding to renewal and expansion. You will be the trusted advisor inside Ledger, engaging banks, custodians, and fintechs, driving adoption and upsell opportunities.

You will explain APIs and integration flows in collaboration with Solutions Engineers, negotiate contracts, and contribute to the product roadmap. This role involves on-site client meetings and regional events across EMEA with occasional

Qualifications

• 4+ years in an account management or customer success role, ideally in B2B SaaS or enterprise software.
• Proven experience managing financial institution clients such as banks, asset managers, custodians or payment providers.
• Track record of upselling and expanding accounts against targets.
• Experience negotiating contracts and renewals with enterprise clients.
• Comfort with technical conversations: explain APIs, integration flows and security concepts.
• Hands-on experience with digital assets, or demonstrated interest in the space.
• Excellent written and verbal English; able to tailor messages for execs (CISO, CFO).
• Structured, self-driven approach; able to manage a portfolio without chasing.

Responsibilities

• Own a portfolio of institutional clients from onboarding to renewal and expansion.
• Be the primary contact for a portfolio of exchanges, banks, custodians, and fintechs; engage from operations to C-level.
• Drive integration and adoption.
• Explain product features; run workshops with Solutions Engineers.
• Grow accounts and identify upsell/cross-sell opportunities.
• Lead contract renewals and pricing discussions with Legal support.
• Shape the product by turning feedback into prioritized input for Product.
• Run the account rhythm; lead QBRs and maintain account plans.

Skills

Account management

Enterprise SaaS

Upselling

Negotiations

Technical discussions

English communication

Portfolio management

Job description

Ledger seeks an experienced Account Manager to own a portfolio of institutional clients from onboarding to renewal and expansion. You will be the trusted advisor inside Ledger, engaging banks, custodians, and fintechs, driving adoption and upsell opportunities.

You will explain APIs and integration flows in collaboration with Solutions Engineers, negotiate contracts, and contribute to the product roadmap. This role involves on-site client meetings and regional events across EMEA with occasional