Enterprise Client Success Director

Ziosk; Dallas (TX); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive benefits and compensation

Job summary

Ziosk is seeking a Client Director for its Plano, TX location. In this role, you will lead customer success initiatives and manage key client relationships to drive satisfaction and revenue growth. The ideal candidate has over 10 years of experience in customer success or account management, particularly within SaaS or restaurant technology.

Your responsibilities include developing account strategies aligned with client goals, managing a high-performing team, and communicating Ziosk's value proposition effectively across stakeholder groups. Strong negotiation skills and the ability to thrive in a fast-paced environment are essential.

Qualifications

• 10+ years of experience in customer success, ideally in SaaS or restaurant technology.
• Experience working with POS integrations and restaurant analytics tools.
• Exceptional communication and relationship-building skills.

Responsibilities

• Define customer success and account management strategy.
• Build and manage a high-performing team.
• Foster relationships with key clients for satisfaction.

Skills

Customer success management

Communication skills

Relationship building

Change management

Problem-solving

Education

10+ years in customer success or account management

Tools

POS integrations

Restaurant analytics tools

Job description

Ziosk is seeking a Client Director for its Plano, TX location. In this role, you will lead customer success initiatives and manage key client relationships to drive satisfaction and revenue growth. The ideal candidate has over 10 years of experience in customer success or account management, particularly within SaaS or restaurant technology.

Your responsibilities include developing account strategies aligned with client goals, managing a high-performing team, and communicating Ziosk's value proposition effectively across stakeholder groups. Strong negotiation skills and the ability to thrive in a fast-paced environment are essential.