On-site Enterprise Client Director - SaaS for Restaurants

Ziosk; Plano (TX); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive benefits and compensation

Equal Opportunity employer

Job summary

Ziosk is seeking a Client Director to lead the customer success strategy in Plano, TX. You will oversee account management, enhancing client relationships and driving retention and revenue growth across an enterprise portfolio.

The ideal candidate will have over 10 years in customer success or account management, with experience in SaaS and a keen understanding of hospitality technology. Join us to transform the guest experience in restaurants!

Qualifications

• Proven ability to build trust-based relationships with senior stakeholders.
• Experience in driving upsell and cross-sell across the enterprise.

Responsibilities

• Define and lead the customer success strategy.
• Manage a high-performing team of client-facing professionals.
• Track and improve KPIs like retention and growth.
• Build and manage relationships to ensure customer satisfaction.

Skills

Client relationship management

Account management

Communication skills

Stakeholder engagement

SaaS knowledge

Problem-solving

Education

10+ years in customer success or account management

Tools

POS systems

Loyalty programs

Analytics tools

Job description

Ziosk is seeking a Client Director to lead the customer success strategy in Plano, TX. You will oversee account management, enhancing client relationships and driving retention and revenue growth across an enterprise portfolio.

The ideal candidate will have over 10 years in customer success or account management, with experience in SaaS and a keen understanding of hospitality technology. Join us to transform the guest experience in restaurants!