Enterprise Client Operations Lead

Manifest OS; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Manifest OS is seeking an operations leader to own the end-to-end experience for a portfolio of enterprise immigration clients in NYC. You will align Legal, Billing, Product, Engineering, Sales, and Finance to proactively resolve friction and scale workflows.

You will drive cross-functional initiatives, build SOPs, and automate manual processes to reduce turnaround times and improve client outcomes. This is a high-ownership, in-person role in NYC.

Qualifications

• 3+ years in operations, client success, customer operations, or program management.
• Proven ability to manage multiple enterprise client relationships simultaneously.
• Strong written and verbal communication with direct client-facing experience.
• Skilled at driving cross-functional work forward without direct authority.
• Process-oriented with a track record of identifying and eliminating inefficiencies.

Responsibilities

• Own operational health for a defined portfolio of enterprise clients end-to-end.
• Serve as the primary operational contact for HR teams, recruiters, and beneficiaries.
• Monitor case progress and flag risks to attorneys before they become escalations.
• Coordinate cross-functional work across Legal, Billing, Finance, Product, and Engineering.
• Lead operational escalations with clear ownership and timely resolution.
• Identify bottlenecks and manual workflows; partner with Engineering to automate them.
• Build SOPs, playbooks, and documentation that help the business scale.

Skills

Operations management

Cross-functional collaboration

Stakeholder communication

Process improvement

SQL

Issue escalation

Tools

Automation tools

Job description

Manifest OS is seeking an operations leader to own the end-to-end experience for a portfolio of enterprise immigration clients in NYC. You will align Legal, Billing, Product, Engineering, Sales, and Finance to proactively resolve friction and scale workflows.

You will drive cross-functional initiatives, build SOPs, and automate manual processes to reduce turnaround times and improve client outcomes. This is a high-ownership, in-person role in NYC.