Enterprise Client Advocacy & References Lead

Intapp; Chicago (IL); On-site; USD 95,000 - 140,000; Full time

Job summary

Intapp is seeking a Senior Client Advocacy and References Manager in Chicago to lead the enterprise client advocacy program and its platform. You will own the operating model, intake, governance, and the identification and onboarding of client advocates, ensuring scalable, efficient reference fulfillment for sales and analytics teams.

You will collaborate with client success, sales, and marketing to grow the advocate pool, monitor engagement, and drive adoption of processes that reduce burden on

Qualifications

• 5-7 years building and managing program infrastructure (intake, tracking, reporting).
• Experience coordinating go-to-market functions and cross-functional workflows.
• Ability to influence without direct authority and communicate clearly.

Responsibilities

• Own operating model for enterprise client advocacy program and intake processes.
• Set standards for identifying, onboarding and recognizing client advocates.
• Lead rollout and management of advocacy platform as system of record.
• Create processes for reference fulfillment across sales and other teams.
• Grow advocate population using signals like NPS/CSAT and success data.

Skills

Program management

Cross-functional collaboration

Stakeholder influence

Communication

Tools

Advocacy platform

CRM platforms

Reference management tools

Job description

Intapp is seeking a Senior Client Advocacy and References Manager in Chicago to lead the enterprise client advocacy program and its platform. You will own the operating model, intake, governance, and the identification and onboarding of client advocates, ensuring scalable, efficient reference fulfillment for sales and analytics teams.

You will collaborate with client success, sales, and marketing to grow the advocate pool, monitor engagement, and drive adoption of processes that reduce burden on