Enterprise Client Advisory Account Associate

Abacus; Chicago (IL); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Abacus is seeking a full-time, hybrid or remote role for a dedicated account manager serving enterprise clients. You will own the client relationship from onboarding through steady-state operations, navigating complex, high-touch engagements in regulated environments.

You will partner with executives and cross-functional teams to translate technical concepts for non-technical audiences, manage multi-stakeholder governance, and drive successful outcomes while traveling to client sites as needed.

Qualifications

• Bachelor's degree required.
• 4+ years in client services, consulting, account management, or implementation for enterprise or regulated clients.
• Experience managing complex, multi-stakeholder engagements.
• Comfort navigating organizations with layered decision-making and formal governance.
• Strong written and verbal communication, including executive-facing.
• Willingness to travel to client sites.

Responsibilities

• Own the day-to-day partner relationship for a small number of enterprise accounts from onboarding through steady-state operations.
• Lead high-touch engagements in regulated environments and manage complex programs.
• Serve as the primary liaison between clients and internal teams to ensure delivery and satisfaction.
• Travel to client sites as needed to support deployments and governance meetings.

Skills

Client relationships

Executive communication

Stakeholder management

Tech translation

Travel willingness

Education

Bachelor's degree (business/information systems/sciences)

Job description

This is a full-time hybrid or remote role. You will serve as the day-to-day partner for a small number of large enterprise accounts, owning the relationship from onboarding through steady-state operations across complex, high-touch engagements in regulated environments.

Requirements

• Bachelor's degree in business, information systems, sciences, or a related field;
• 4+ years in client services, consulting, account management, or implementation supporting enterprise or highly regulated clients;
• Track record managing complex, multi-stakeholder engagements;
• Comfort navigating organizations with layered decision-making and formal governance;
• Ability to explain technical concepts to non-technical audiences;
• Strong written and verbal communication, including executive-facing;
• Action-oriented with strong judgment and follow-through, comfortable with ambiguity;
• Detail-oriented, quick learner, coachable;
• Strong emotional intelligence and ability to manage difficult conversations;
• Willingness to travel to client sites as needed.