Client Success Specialist — Remote/Hybrid

Abacus; Chicago (IL); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Abacus seeks a Client Services Associate for a full-time hybrid or remote position in a dynamic, B2B-focused environment. The role emphasizes client interaction, cross-functional coordination, and clear communication to ensure top-tier service delivery.

The ideal candidate holds a bachelor’s degree in a relevant field and brings 3+ years in client services or related roles, with strong judgement and the ability to translate complex concepts for non-technical clients.

Qualifications

• Bachelor’s degree in business, public health, information systems or liberal arts.
• Demonstrated interest in B2B products, client services, compliance, or AI innovation.
• 3+ years of experience in client services, consulting, account management, or customer support.
• Action-oriented with strong judgement and follow-through.
• Clear and professional written and verbal communication.
• Ability to work cross-functionally with multiple client and internal teams.
• Detail-oriented and quick learner.
• Strong emotional intelligence and coachable.
• Ability to explain technical concepts to non-technical users.

Skills

Client services

Cross-functional collaboration

Communication

Detail-oriented

Emotional intelligence

Explain technical concepts

Experience in client services (3+ yrs)

Education

Bachelor’s degree in business, public health, information systems or liberal arts

Job description

Abacus seeks a Client Services Associate for a full-time hybrid or remote position in a dynamic, B2B-focused environment. The role emphasizes client interaction, cross-functional coordination, and clear communication to ensure top-tier service delivery.

The ideal candidate holds a bachelor’s degree in a relevant field and brings 3+ years in client services or related roles, with strong judgement and the ability to translate complex concepts for non-technical clients.