Enterprise Change Manager - Tech Implementations

DSV Air & Sea Inc.

Lancaster (TX)

On-site

USD 80,000 - 95,000

Full time

14 days+

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Job summary

DSV is seeking a Business Change Manager, Enterprise Account Technology in Lancaster, TX. You will translate customer implementations, technology solutions, and business transformations into reliable, scalable operational performance across operations, IT, engineering, and finance.

You will drive governance, data analysis, and continuous improvement throughout the lifecycle. Responsibilities include leading strategic projects, defining requirements, coordinating UAT and handoffs, and ensuring

Qualifications

Bachelor's degree in Business Administration, Supply Chain, Logistics, Engineering, Data Analytics, or a related field required.
Four or more years of experience in strategic implementations, operational performance, process improvement, business analysis, logistics operations, consulting, business transformation, or a related field.
Demonstrated experience coordinating complex, cross‑functional projects involving multiple operational and technical stakeholders.
Experience with KPI and SLA performance management, customer implementations, operational readiness, and post‑go‑live stabilization.
Bilingual English/Spanish skills preferred.

Responsibilities

Lead strategic projects and implementations for assigned customer programs and technology deployments.
Define requirements, success measures, reporting needs, support models, and transition plans with stakeholders.
Assess operational readiness and identify risks prior to go‑live; monitor post‑implementation performance.
Establish KPI/SLA scorecards and reporting frameworks; conduct performance reviews and drive actions.
Coordinate UAT, go‑live, operational handoff, and stabilization; ensure adoption and governance.