Strategic Change Manager — Cross-Functional Initiatives

Dsv Air & Sea SAU; Lancaster (TX); Hybrid; USD 80,000 - 90,000; Full time

Job summary

DSV Lancaster, TX is seeking a Business Change Manager to lead cross-functional change initiatives across road transport and IT, aligning business needs with system improvements.

You will manage projects from planning through adoption, develop change plans, facilitate workshops, coordinate UAT, and ensure effective communication and training. The role emphasizes collaboration with operations, engineering, finance, and logistics, with a base pay range of $80,000–$90,000 per year.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain/Logistics, Engineering, Information Systems, or related field preferred; equivalent combination of education and relevant experience may be considered.
• Minimum of 3 years of experience in change management, business analysis, project management, logistics operations, process improvement, consulting, or a related field.
• Experience supporting or independently managing cross-functional projects, system implementations, or business process changes.
• Experience gathering and documenting business requirements, facilitating stakeholder discussions, and developing current- and future-state process maps.
• Experience within transportation, logistics, freight brokerage, or supply chain environments preferred.
• PMP certification or equivalent project management training preferred.
• Knowledge of change management principles and methodologies, including stakeholder engagement, communication, training, adoption, and resistance management.
• Strong business analysis and process-mapping skills.
• Strong project management, organizational, analytical, and problem-solving skills.
• Ability to independently manage multiple projects, priorities, and deadlines.
• Ability to translate business needs into clear requirements and communicate effectively between technical and non-technical stakeholders.
• Strong facilitation and presentation skills with the ability to lead meetings, workshops, and cross-functional discussions.
• Ability to influence and collaborate effectively across functions without direct authority.
• Strong written and verbal communication and interpersonal skills.
• Knowledge of Transportation Management Systems (TMS), logistics and freight brokerage processes, and system integrations such as EDI and API preferred.
• Proficiency in Microsoft Office 365, including Outlook, Excel, PowerPoint, Word, Visio, Teams, and OneNote.
• Familiarity with project management and collaboration tools such as Jira and Confluence preferred.
• Spanish proficiency is a plus.

Responsibilities

• Manage assigned change projects and workstreams from planning through implementation and adoption.
• Develop and execute change management plans, including stakeholder engagement, communication, training, adoption, and resistance-management activities.
• Partner with Operations, IT, Engineering, Finance, and other cross-functional teams to support new business implementations, system enhancements, and process improvements.
• Conduct change-impact and readiness assessments to identify affected stakeholders, processes, systems, risks, and implementation needs.
• Gather, analyze, and document business, functional, and technical requirements through stakeholder discussions, workshops, process reviews, and workflow analysis.
• Map and evaluate current-state processes and support the development of future-state workflows and solutions.
• Serve as a liaison between business and technical teams to ensure requirements, system impacts, and business needs are clearly understood and aligned.
• Coordinate User Acceptance Testing (UAT), including test planning, business-user participation, issue resolution, and validation prior to implementation.
• Develop and maintain project documentation, including requirements, process maps, testing documentation, project plans, training materials, and related deliverables.
• Coordinate implementation readiness, communications, and training to support successful adoption of new systems, processes, and ways of working.
• Monitor project milestones, risks, issues, dependencies, and change adoption and communicate progress to stakeholders and leadership.
• Identify changes in project scope, timing, or requirements and assess potential impacts to business processes, systems, and project deliverables.
• Facilitate meetings, workshops, and project discussions with cross-functional stakeholders at various levels of the organization.
• Independently prioritize multiple projects and competing business needs while maintaining established timelines and deliverables.
• Identify and recommend opportunities for process improvement, operational efficiency, and continuous improvement.
• Perform other duties, projects, and responsibilities as assigned.

Skills

Change management

Project management

Business analysis

Stakeholder engagement

Requirements gathering

Process mapping

Cross-functional collaboration

Communication skills

Training and adoption

Jira

Confluence

Microsoft Office 365

Spanish (nice to have)

Education

Bachelor's degree in Business Administration, Supply Chain/Logistics, Engineering, Information Systems, or related field

PMP certification or equivalent

Tools

Jira

Confluence

Microsoft Visio

EDI

API integrations

Job description

DSV Lancaster, TX is seeking a Business Change Manager to lead cross-functional change initiatives across road transport and IT, aligning business needs with system improvements.

You will manage projects from planning through adoption, develop change plans, facilitate workshops, coordinate UAT, and ensure effective communication and training. The role emphasizes collaboration with operations, engineering, finance, and logistics, with a base pay range of $80,000–$90,000 per year.