Logistics Transformation Manager

DSV - Global Transport and Logistics; Lancaster (TX); On-site; USD 80,000 - 90,000; Full time

Job summary

DSV – Global Transport and Logistics is seeking a Business Change Manager in Lancaster, TX to plan, manage, and adopt cross-functional change initiatives across processes, systems, and operations. You will partner with Operations, IT, Engineering, Finance, and other teams to drive improvements and successful system implementations.

The role requires 3+ years in change management or related fields, with strong project management and stakeholder engagement skills.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain/Logistics, Engineering, Information Systems or related field; equivalent combination may be considered.
• Minimum of 3 years of experience in change management, business analysis, project management, logistics operations, process improvement, or related field.
• Experience supporting or independently managing cross-functional projects, system implementations, or business process changes.
• Experience gathering and documenting business requirements, facilitating stakeholder discussions, and developing current- and future-state process maps.
• Experience within transportation, logistics, freight brokerage, or supply chain environments preferred.

Responsibilities

• Manage assigned change projects and workstreams from planning through implementation and adoption.
• Develop and execute change management plans, including stakeholder engagement, communication, training, adoption, and resistance-management activities.
• Partner with Operations, IT, Engineering, Finance, and other cross-functional teams to support new business implementations, system enhancements, and process improvements.
• Conduct change-impact and readiness assessments to identify affected stakeholders, processes, systems, risks, and implementation needs.
• Gather, analyze, and document business, functional, and technical requirements through stakeholder discussions, workshops, process reviews, and workflow analysis.
• Map and evaluate current-state processes and support the development of future-state workflows and solutions.
• Serve as a liaison between business and technical teams to ensure requirements, system impacts, and business needs are clearly understood and aligned.
• Coordinate User Acceptance Testing (UAT), including test planning, business-user participation, issue resolution, and validation prior to implementation.
• Develop and maintain project documentation, including requirements, process maps, testing documentation, project plans, training materials and related deliverables.
• Coordinate implementation readiness, communications, and training to support successful adoption of new systems, processes, and ways of working.
• Monitor project milestones, risks, issues, dependencies, and change adoption and communicate progress to stakeholders and leadership.
• Identify changes in project scope, timing, or requirements and assess potential impacts to business processes, systems, and project deliverables.
• Facilitate meetings, workshops, and project discussions with cross-functional stakeholders at various levels of the organization.
• Independently prioritize multiple projects and competing business needs while maintaining established timelines and deliverables.
• Identify and recommend opportunities for process improvement, operational efficiency, and continuous improvement.

Skills

Change management

Project management

Communication

Facilitation

Cross-functional collaboration

Education

Bachelor's degree in Business Administration, Supply Chain/Logistics, Engineering, Information Systems

Tools

Jira

Confluence

Microsoft Office 365

Visio

Teams

OneNote

Job description

DSV – Global Transport and Logistics is seeking a Business Change Manager in Lancaster, TX to plan, manage, and adopt cross-functional change initiatives across processes, systems, and operations. You will partner with Operations, IT, Engineering, Finance, and other teams to drive improvements and successful system implementations.

The role requires 3+ years in change management or related fields, with strong project management and stakeholder engagement skills.