Logistics Change Lead and Adoption Strategist

DSV Air & Sea Inc.; Lancaster (TX); On-site; USD 80,000 - 90,000; Full time

Job summary

DSV Air & Sea Inc. is seeking a Business Change Manager in Lancaster, Texas to lead planning, execution, and adoption of cross-functional change initiatives across Road Transport US.

You will partner with Operations, IT, Engineering, Finance and other teams to manage projects, gather requirements, and drive system and process improvements. The role requires independent project delivery, effective stakeholder engagement, UAT coordination, and thorough documentation.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain/Logistics, Engineering, Information Systems, or a related field preferred; equivalent combination of education and relevant experience may be considered.

Responsibilities

• Manage assigned change projects and workstreams from planning through implementation and adoption.
• Develop and execute change management plans, including stakeholder engagement, communication, training, adoption, and resistance-management activities.
• Partner with Operations, IT, Engineering, Finance, and other cross-functional teams to support new business implementations, system enhancements, and process improvements.
• Conduct change-impact and readiness assessments to identify affected stakeholders, processes, systems, risks, and implementation needs.
• Gather, analyze, and document business, functional, and technical requirements through stakeholder discussions, workshops, process reviews, and workflow analysis.
• Map and evaluate current-state processes and support the development of future-state workflows and solutions.
• Serve as a liaison between business and technical teams to ensure requirements, system impacts, and business needs are clearly understood and aligned.
• Coordinate User Acceptance Testing (UAT), including test planning, business-user participation, issue resolution, and validation prior to implementation.
• Develop and maintain project documentation, including requirements, process maps, testing documentation, project plans, training materials, and related deliverables.
• Coordinate implementation readiness, communications, and training to support successful adoption of new systems, processes, and ways of working.
• Monitor project milestones, risks, issues, dependencies, and change adoption and communicate progress to stakeholders and leadership.
• Identify changes in project scope, timing, or requirements and assess potential impacts to business processes, systems, and project deliverables.
• Facilitate meetings, workshops, and project discussions with cross-functional stakeholders at various levels of the organization.
• Independently prioritize multiple projects and competing business needs while maintaining established timelines and deliverables.
• Identify and recommend opportunities for process improvement, operational efficiency, and continuous improvement.

Skills

Change management

Business analysis

Project management

Stakeholder engagement

Communication

Facilitation

Cross-functional collaboration

TMS knowledge

Microsoft Office 365

Jira

Confluence

Visio

Teams

OneNote

Spanish proficiency

Education

Bachelor's degree in Business Administration, Supply Chain/Logistics, Engineering, Information Systems, or related field

Tools

Jira

Confluence

Microsoft Office 365

Visio

Teams

OneNote

Job description

DSV Air & Sea Inc. is seeking a Business Change Manager in Lancaster, Texas to lead planning, execution, and adoption of cross-functional change initiatives across Road Transport US.

You will partner with Operations, IT, Engineering, Finance and other teams to manage projects, gather requirements, and drive system and process improvements. The role requires independent project delivery, effective stakeholder engagement, UAT coordination, and thorough documentation.