Strategic Change Leader: Enterprise Tech & Ops

DSV - Global Transport and Logistics; Lancaster (TX); On-site; USD 80,000 - 95,000; Full time

Job summary

DSV – Global Transport and Logistics in Lancaster, TX is seeking a Business Change Manager, Enterprise Account Technology to translate customer implementations and business transformation into reliable operational performance. You will partner across Operations, IT, Engineering, and Finance to define requirements, manage risks, and drive stabilization through the implementation lifecycle.

You will lead continuous improvement, develop governance, documentation, and training plans, and ensure

Qualifications

• Bachelor's degree in Business Administration, Supply Chain, Logistics, Engineering, Data Analytics, or a related field required.
• Experience coordinating complex, cross-functional projects involving multiple stakeholders.
• Experience with KPI and SLA performance management, customer implementations, and post‑go‑live stabilization.

Responsibilities

• Lead strategic implementations and operational performance for assigned customer programmes and tech deployments.
• Define requirements, success measures, reporting needs, support models, and transition plans with stakeholders.
• Assess readiness and risks prior to go‑live; coordinate handoffs and governance for sustainable results.
• Monitor post‑implementation performance and drive stabilization until KPIs and SLAs are met.
• Apply Lean principles and process mapping to identify improvement opportunities and efficiencies.

Skills

Analytical skills

Project management

Change management

Cross-functional teamwork

Communication

Stakeholder alignment

Education

Bachelor's degree in Business Administration, Supply Chain, Logistics, Engineering, Data Analytics, or a related field

Tools

Excel

PowerPoint

Visio

OneNote

Job description

DSV – Global Transport and Logistics in Lancaster, TX is seeking a Business Change Manager, Enterprise Account Technology to translate customer implementations and business transformation into reliable operational performance. You will partner across Operations, IT, Engineering, and Finance to define requirements, manage risks, and drive stabilization through the implementation lifecycle.

You will lead continuous improvement, develop governance, documentation, and training plans, and ensure