Enterprise Billing & Data Specialist

IDEXX; Westbrook (ME); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Benefits Day-One

Annual cash bonus

On the job training

Job summary

IDEXX’s Veterinary Software Customer Experience division seeks a Business Support Specialist focused on Enterprise Accounts to assist with accurate, timely billing of IDEXX software products. The role involves processing orders for corporate groups, handling audits, and collaborating with internal teams to optimize billing design and pricing models.

The position bridges back-office accounting and customer-facing activities, requiring strong analytical skills, attention to detail, and effective

Qualifications

• Strong deductive reasoning and analytical skills to resolve issues.
• Attention to detail.
• Organized with the ability to multi-task. Solid follow through with limited to no supervision.
• Familiarity and prior usage of SAP is strongly preferred.
• Data analytic skill set, including basic to intermediate experience in excel; Python or Tableau preferred.
• Customer Service and relationship building skill set with strong customer facing professional communication both verbal and written.

Responsibilities

• Ensure compliance with audit standards and financial guidelines.
• Provide billing or data management content to stakeholders, resolving issues and ensuring customer satisfaction.
• Collaborate with leadership and internal stakeholders on billing process design for new products, and process workflow improvements.
• Ensure clear documentation of process workflows and work instructions are crafted and maintained ongoing.
• Generate billing files and supplemental documentation to support accurate invoicing and on-time payment by clients.
• Audit monthly promotions and adjustments to ensure accuracy of billing against contracts for products and accounts.
• Provide Data Management using excel skills in numerous systems for Quarterly audits.
• Consult on promotional pricing program process design.
• Generate annual audit of an accounts spend with IDEXX Veterinary Software.
• Address non-enterprise inbound customer inquiries.

Skills

Analytical skills

Customer service

Communication skills

Attention to detail

Organizational skills

Deductive reasoning

Tools

SAP

Excel

Python

Tableau

Job description

IDEXX’s Veterinary Software Customer Experience division seeks a Business Support Specialist focused on Enterprise Accounts to assist with accurate, timely billing of IDEXX software products. The role involves processing orders for corporate groups, handling audits, and collaborating with internal teams to optimize billing design and pricing models.

The position bridges back-office accounting and customer-facing activities, requiring strong analytical skills, attention to detail, and effective