Enterprise AV Operations Lead

Avis Systems; Arlington (VA); On-site; USD 80,000 - 110,000; Full time

Job summary

Avis Systems in the United States is seeking an Audio-Visual Support Supervisor dedicated to a key Enterprise customer. You will lead the performance and availability of enterprise AV environments across multiple sites, delivering strategic operational leadership and high-quality user experiences.

You will oversee daily operations, coordinate vendor performance against SLAs, and drive standardization of collaboration technologies such as Microsoft Teams Rooms and Crestron Flex.

Qualifications

• Experience managing enterprise audiovisual or collaboration environments.
• Strong vendor management and service delivery oversight skills.
• Understanding of AV systems such as Teams Rooms, Crestron Flex, and digital signage.
• Excellent communication and stakeholder engagement, with data-driven decision making.

Responsibilities

• Oversee daily AV operations and resolve issues to maintain performance.
• Lead weekly operational reviews with metrics and project updates.
• Serve as main point of contact for AV vendors and SLA adherence.
• Coordinate installations, upgrades, and system improvements with IT and facilities.
• Drive standardization and continuous improvement of collaboration technologies.
• Report on system health, performance, and user feedback.
• Provide leadership for onsite and remote support teams.
• Oversee onboarding and staffing continuity.
• Coordinate technical support for high-visibility meetings and executive events.

Skills

Vendor management

Service delivery

Stakeholder engagement

Communication

Emotional intelligence

Customer experience

Data analysis

Tools

Microsoft Teams Rooms

Crestron Flex

Digital signage

Job description

Avis Systems in the United States is seeking an Audio-Visual Support Supervisor dedicated to a key Enterprise customer. You will lead the performance and availability of enterprise AV environments across multiple sites, delivering strategic operational leadership and high-quality user experiences.

You will oversee daily operations, coordinate vendor performance against SLAs, and drive standardization of collaboration technologies such as Microsoft Teams Rooms and Crestron Flex.