Audio-Visual Support Supervisor

Avis Systems; Arlington (VA); On-site; USD 80,000 - 110,000; Full time

Job summary

Avis Systems in the United States is seeking an Audio-Visual Support Supervisor dedicated to a key Enterprise customer. You will lead the performance and availability of enterprise AV environments across multiple sites, delivering strategic operational leadership and high-quality user experiences.

You will oversee daily operations, coordinate vendor performance against SLAs, and drive standardization of collaboration technologies such as Microsoft Teams Rooms and Crestron Flex.

Qualifications

• Experience managing enterprise audiovisual or collaboration environments.
• Strong vendor management and service delivery oversight skills.
• Understanding of AV systems such as Teams Rooms, Crestron Flex, and digital signage.
• Excellent communication and stakeholder engagement, with data-driven decision making.

Responsibilities

• Oversee daily AV operations and resolve issues to maintain performance.
• Lead weekly operational reviews with metrics and project updates.
• Serve as main point of contact for AV vendors and SLA adherence.
• Coordinate installations, upgrades, and system improvements with IT and facilities.
• Drive standardization and continuous improvement of collaboration technologies.
• Report on system health, performance, and user feedback.
• Provide leadership for onsite and remote support teams.
• Oversee onboarding and staffing continuity.
• Coordinate technical support for high-visibility meetings and executive events.

Skills

Vendor management

Service delivery

Stakeholder engagement

Communication

Emotional intelligence

Customer experience

Data analysis

Tools

Microsoft Teams Rooms

Crestron Flex

Digital signage

Job description

The Audio-Visual Support Supervisor will be dedicated to one of our key Enterprise customers. This person serves as the primary lead responsible for overseeing the performance, availability, and effectiveness of enterprise audiovisual environments across all operational sites. This role provides strategic operational leadership, manages AV service delivery, ensures high-quality user experience, and coordinates vendor performance.

What You’ll be Doing:

• Oversee daily AV service operations, ensuring timely resolution of issues and maintaining system performance.
• Lead weekly operational reviews, covering metrics, incidents, and project updates.
• Serve as the main point of contact for vendors, ensuring adherence to SLAs and service quality.
• Coordinate installations, upgrades, and system improvements with IT, Facilities, and AV vendors.
• Drive standardization, continuous improvement, and adoption of collaboration technologies.
• Maintain structured reporting on system health, performance metrics, and user feedback.
• Provide leadership for onsite and remote support teams, ensuring alignment with organizational needs.
• Oversee onboarding, transition processes, and continuity of service staffing requirements.
• Coordinate technical support for high-visibility meetings and executive events.

What You Bring to Assure Success:

• Experience managing enterprise audiovisual or collaboration technology environments.
• Strong vendor management, service delivery oversight, and stakeholder engagement skills.
• High-level understanding of AV systems such as Microsoft Teams Rooms, Crestron Flex, and digital signage.
• Excellent communication, emotional intelligence, and customer experience management. Ability to interpret and present data, trends, and insights for operational decision-making.

This job description is designed to outline the main duties and responsibilities associated with the role but is not exhaustive. Other duties may be assigned as necessary